The Hotel Rafiya

Exceptional

Exactly as 'stated on the...

Liked: This motel was simply superb for the money. The lady that checked me in was really lovely. She gave me a better room with no extra charges. The room was excellent, clean, tidy, with fresh towels and cosmetics. The bed provided was very comfortable and evereything was clean and tidy. I have no complaints at all for less than £50 per night. The location is out of the way, although very close to a busy main road, which was surprisingly loud at times. The motel site itself is excellent, with good parking facilities and surrounded by trees.
Disliked: I really don't have any complaints. It was obvious that the Motel has been undergoing a degree of refurbishment in places. There is clearly a little way to go. But, overall, it was fine. I noted a number of poor reviews online, from my perspective most seemed unwarrented. Yes there is a caravan, ice cream van, and a couple of other vehicles in the car park - so what?!!?? There was stil ample secure parking, and it made no difference to my stay. If you want luxury, go elsewhere. If you want a nice comfortable stay at remarkably competitive prices, then the Hotel Rafiya is perfectly fine.

Exceptional

Liked: For the price, the room was fine. Clean and ready for us arriving
Disliked: It was very basic.

Good

Bad

Liked: Nothing
Disliked: Reception on arrival wanted me to pay by bank transfer instead of card to personnel account (dont know if he is owner or not) only 1 plug working , only 1 mug 1 hand towel 1 shower/ bath towel. No mattress protector, bed was too soft, pillows like bricks. Only spent 1 night instead of 2 as its the worse place I've ever been to.

Good

Passable for low budget

Liked: Fairly convenient, inexpensive
Disliked: The buildings are tatty but it seems some improvements may be being made.There were no light bulbs in the bedside lamps!! Very annoying that the main light had to be used prior to settling down for the night.No 13A sockets next to the bed.Bathroom in need of smartening up. Flooring and around bath screen.

Passable

At least I stayed somewhere...

Liked: I didn't find anything I liked with this location.Smoking staff when I turned up.Reception guy on the phone dealing with his car issue whilst booking me in.Terrible attitude from him and I think a chef or fellow worker there, very intimidating.
Disliked: Summary of Room Condition and Impact on StayUpon arrival, I was immediately disappointed and concerned by the overall condition of the room, which was far below any reasonable standard for guest accommodation. The following issues were identified:Mould on the ceiling as you enter the roomStaining around the base of the bedHoles in the skirting and walls, with missing vent coversLight fittings not workingA loose bath tap and no hot waterFlaking paint in the bathroom, with rough, untidy repaintingScrews protruding from makeshift skirting made from laminate flooring offcutsA towel shelf that was falling off the wallA mattress with broken springs, making it incredibly uncomfortable to sleep onThe room was not only unsightly and unhygienic but in several cases unsafe, with multiple health and safety risks that should never be present in a room that is being sold to paying guests. I was forced to stay in this room as it was a rebooking due to a last-minute cancellation caused by flooding at another hotel. By the time I arrived, it was too late in the day to arrange alternative accommodation.The impact on my stay has been significant. I was unable to relax, rest properly, or feel comfortable in the room. Basic expectations—such as cleanliness, safety, and working facilities—were not met. I felt let down and, frankly, appalled that this room was being offered via Booking.com without proper inspection or quality control. It has caused me inconvenience, physical discomfort, and considerable frustration.I am requesting that this matter be formally investigated and appropriate action taken, including a refund or compensation, as the room provided was not fit for purpose.