The Hotel at the University of Maryland

Superb

Superb

Liked: The room and entire hotel was very clean. The staff was very friendly and helpful.
Disliked: The availability of the elevators appeared limited. Only 2 elevators appeared to be operational so there was a wait.

Good Location, but needs improved...

Liked: Location convenient to UMD
Disliked: Unhelpful attitude of front desk team; 1 elevator not working, so very slow getting out of hotel during peak morning rush; Overall condition of room was poor; furniture scuffed, and paint chipped, electronic blinds not working upon check in. had to call Maintenace to repair. No air conditioning in hallways, and overall sub par cleanliness in hall ways--food left out by elevators etc.

Exceptional

Nice room, comfortable

Liked: Hotel room was nice, location centrally located and easy to find.
Disliked: Not a big fan of additional daily parking charges. The large hotel lobby is bit confusing at first. Elevators at one end and parking garage at other side. Although front desk explained property lay-out, signage placard at or around front desk indicating elevator < and Parking > would be helpful to the forgetful.

Overall good, a few hiccups

Liked: Close to shopping centers.
Disliked: Our rooms bathroom light fixture didn’t work. The phone didn’t work.

Exceptional

A bit inconvenient with the...

Liked: The hotel was very clean and I love that there are four restaurants on site. Overnight front desk staff was great
Disliked: I was disappointed because I had to go to the front desk MULTIPLE times because the keys wouldn’t open my door when my room was all the way in the back of the third floor. I then was moved to a very small and very HOT room on the 4th floor (94 degrees in the room when I entered). These mistakes made me late for an event I had to be at. I feel with all the back and forth that I had to make I should’ve been upgraded.

Exceptional