The Hotel at Oberlin

Exceptional

Good

Liked: It's a nice hotel, very clean, large and nice gym. There's a restaurant in the hotel you can use for every meal if you wanted to, although they don't have complimentary breakfast. Good location, walking distance to Oberlin campus.
Disliked: They don't have microwaves in the rooms, which is kind of annoying, although there is a communal one in the lobby you could use if you want to. For a hotel otherwise this nice that seems like kind a strange amenity to forego. The biggest thing you need to know is that this hotel doesn't have "real" air conditioning. They have some green-energy theming or something where there's some kind of passive cooling system that allegedly can change the temperature in the room by up to a 1 degree per hour; there's a large ceiling fan with different settings, and also a light indicator that tells you whether or not you can open the windows. It wasn't too uncomfortable most of the time, but one day when it was hot and very rainy and humid it shot up to 78 degrees in my room, which sucked. The gym, while nice, also isn't cool enough, presumably for the same reason. I have no idea what their climate control is like is cold weather, but at least in the summer if you're looking for traditional forced-air AC where you can have your room as cool as you want and quickly, definitely do not stay here. It's also fairly expensive, but there's literally no other actual hotels in Oberlin.

Very good

Exceptional

Liked: Everything!

Nice quick trip for college...

Liked: Nearness to campus, modern, sleek
Disliked: Restaurant didn’t open early enough

Exceptional

Liked: Comfortable and cozy. Perfect location for visiting Oberlin. Staff was friendly, welcoming and helpful.

Very good

Lackluster apporeach to customer experience

Liked: The location, while convenient did little to make up for the overall experience.
Disliked: As the only decent hotel in the area, it benefits from a captive audience, but unfortunately, this seems to have led to a lackluster approach to customer experience.The room itself was functional and the decor had that generic hotel feel— the lack of attention to detail was evident as was the minimal housekeeping. The check in staff except for a couple of the team, were cold and did nothing to help make one feel welcome.

Your staff was arrogant and...

Liked: Pretty!
Disliked: I didn't like looking out of my room into trash bins....after paying 300.00! Your staff was arrogant and didn't thank me for my visit! Because of their attitude I will tell my friends and will not choose your facility again! No food offered...even the ritz Carlton had a little something upon arrival to my room. It is the little details that make a difference. My room was cold and I couldn't control the temperature!