The Historic Brookstown Inn Trademark Collection by Wyndham

Exceptional

Wonderful and relaxing stay in...

Liked: Loved that is the building used to be an old mill. The room was fantastic and the amenities were great!

Enjoyable overnight

Liked: Quirky historic place with a lot more room than we expected.
Disliked: WiFi was not available. Given age of building sometimesYou could hear creaking and voices.

Great experience.

Liked: Beautiful facilities and great location.

Exceptional

Had a great time

Liked: Great location and good service
Disliked: The bed it was not very comfortable

Exceptional

Comfortable beds, easy access to...

Liked: Beds were comfortable, shower was nice, wine and cheese in the evening was a nice touch. The hotel was close to Old Salem.
Disliked: Could not adjust the window blinds in the room because they were too high to reach. No light near the couch in the sitting area—baffling because it would have been nice to sit on the couch and read. Breakfast was pretty basic and by the time we got to the breakfast room there were no real plates, cups, or silverware left so we had to use plastic utensils and styrofoam plates and cups. Come on folks, styrofoam? At least use paper plates and cups—even better yet, just buy additional cutlery and porcelain plates and cups to reduce the waste being created and the ongoing cost of buying disposable items.

Disappointing

Liked: The breakfast proceeded smoothly until the cat entered the breakfast area on Wednesday morning.
Disliked: During our check-in on Monday, the receptionist did not provide a warm or welcoming greeting. She neither smiled nor said hello, and there was no verbal acknowledgment that we had arrived at Brookstown Inn. While she did ask whether it was our first visit, the interaction overall felt impersonal. Upon check-out on Wednesday, we encountered a similar lack of engagement from the gentleman at the front desk, who remained focused on his computer and did not offer a farewell or acknowledgment of our departure.