The Highlander Hotel Ascend Hotel Collection

Bring mushrooms, it will enhance...

Liked: The vibe was right. The execution was meh
Disliked: Very muggy in the lounge. Staff was questionable rooms were cheaply updated. Lots of cut corners. Old hotel smell. Just a wierd experience yet I would go back to this fever dream of a hotel.

Good

Exceptional

Exceptional

Excellent. A nice building doesn’t...

Liked: Style. It had a great vibe to it. The bar was clean and classy even being in the same area as the arcade, nice to see the pool tables in a dry area. So often hotels will put a pool table in the same area as the pool. Love love love the pool, disappointed the hot tub was closed for repairs.
Disliked: The front of the building could use some updating and landscaping. I liked everything about the Decor besides the art. The canvas’ didn’t really fit the rest of the style. The windows to the balcony look great. But could use full coverage for night time. The pull down shades leave light in and I prefer pitch black. I woke up at 4 am thinking it was closer to 6 until I realized it was light not the sun.

Exceptional

Not at all as expected

Liked: The location was great, very out of the way and very little outside noise. The staff was extremely friendly. The breakfast was on par with what was expected for a continental breakfast.
Disliked: The condition of the room, especially for the price I paid. The room was small, there was no in room fridge, we had to fill up a wastebasket with ice to keep items cold. The in room tv was very small. There were no outlets near the bed to plug in charge cords. The room was on street level with a wall to wall window, but no curtain to draw shut at night to keep the lights from the parking lot out. The floor in the bathroom was chipped and had peeling paint. The shower had rust all around the floor drain, and some weird pink stuff all around the top of the tub. The shower curtain and floor mat were stained and had holes in them. I was thankful that we had 2 beds, because the one had fluid stains all over the top of it, and the pillowcases had mascara and what appeared to be nose mucus left on them from the previous guests. When I booked the room, everything advertised made this hotel seem as if it was geared more towards adults, but there were kids everywhere. The hot tub was full of kids the whole night except for the last hour that the pool was open, not a lot of good an hour does. Same experience with the arcade and game/vinyl areas, we didn't get to experience any of these amenities, which was 95% of the reason we booked the room. Hindsight I should have asked for a refund and found somewhere else to stay. I won't be booking at the Highlander again.

Superb

Don’t set your expectations too...

Liked: The decor and style of the hotel were nice. Beds were comfortable. Pool was very spacious.
Disliked: Where do I begin? We had a poor experience at the restaurant and received cold chicken wings. They kicked us out of the pool for maintenance. The jacuzzi hot tub was closed which was why we booked this hotel. The bar by the pool was closed even though hours posted showed it should be open. Seemed like the place was running low on staff. Breakfast was the worst hotel breakfast we have ever seen. It was described as a buffet style breakfast and yet there were only two options. Egg casserole and yogurt…. Not even cereal or toast were available. Also the coffee was out. When we read about this place online, we were really excited. In the end, we feel like we got way less than we expected.