The Headland Hotel and Spa

Fantastic views, staff and amenities.

Liked: Fantastic location, excellent evening meal in the restaurant and breakfast, friendly staff with special mention to Verity. Will defo come again

Exceptional

Exceptional

Absolutely fabulous stay. Highly recommend.

Liked: Everything. Old and new. The views were amazing. Spa beautiful.
Disliked: Nothing.

Exceptional

Very good

Liked: Breakfast Room fine, food good, service very poor.
Disliked: Waiting for the food, and for the table to be cleared of used plates etc.

Exceptional

Disappointed, and sad for wasting...

Liked: Only the location of the hotel is amazing, and the spa and pool facility next door which can be used by guests.
Disliked: When we pay £300+ per night for a 5 star hotel, we expect the room, facilities, service, etc. to be top notch. Very disappointed with everything. Worthless facial and body massage. 30 mins session ended in 10 minutes and if you question, the staff shows irritation and frustration. Facial was like someone is touching with feather, no proper massage, scrub, nothing!! Room was a JOKE. The door handle is so low that an avg height adult has to bend down to open it. No AC coz apparently it is LISTED so we had to use the table fan provided at 32 degress celcius. The room was not anything like what I saw in the photo and booked. Horribly tiny for two people. We were feeling suffocated. Carpets stained, smelly pillow covers, stains everywhere. Like what has qualified this to be a five star hotel?? Do these folks even know what is a five star hotel???? Customer service is not their concern at all. They act like they are doing us a favour. We put our used bathrobes on the floor as they were soiled. The housekeeping put it back on the bed, and when we came back we saw it is wet. When asked, they said we don't change them during the stay even if soiled. Had to request for a change for which the housekeeping made faces and kept grumbling that they don't usually change.....like what is wrong with them?? Please leave hospitality business if you are unable to provide good service. No need to charge people so much and show your frustration. I have so many other things to write but have no motivation to, coz it was such a disappointing experience. I don't know how it has been a high rated hotel. Attaching some photos of the carpet in the room as soon as we checked in. I am so disappointed that I don't want to attach more photos or write anymore

Superb