Superb

I love the small, intimate...

Liked: location and size and staff ? 10/10

Exceptional

Liked: Everything was exceptional.

Exceptional

Superb

Liked: Excellent service

Superb

This property is DIRTY, the...

Liked: I have been here many times prior to CoVID, perhaps it's the changes d/t CoVID or a change in management, but what used to be a special boutique property with unrivaled service that was able to run in the same race as the Four Seasons next door, is now a dirty place with rates that do not reflect a level of quality necessary to sustain.
Disliked: When we arrived, I tried to explain that we didn?t want to sleep in the same bed as I had been working on a CoVID floor and my colleague had not, and despite negative PCR, we felt it best to maintain some distance?but they simply didn?t have the space. I cannot conceive of that. But I accepted it. They moved us to a room the next day that was dirty and loud. This was the ?upgrade.?There were flies in the second room, handprints on the wood walls in the foyer, hair in my food at their restaurant. I asked for a quiet room, and they put us across from a parking garage, next to the elevator and across from a maintenance area. It was loud enough to need ear plugs at night. FLIES. Not a fly, despite not opening the balcony doors. We had arrived at 11:30 pm at night for check in so I asked that they adjust the stay by comping that night given all of the problems we experienced during our stay with the property.They waived "upgrade fees, valet and facility fees" instead. $300 was worth more to them than having me come back again and again and spend thousands more, which is a reflection of a change in management style. But the very worst was paying $700 or so a night for a hotel that had pests in the room. Flies, as you know are born of maggots that live in trash, feces and dead animals. We got rid of them ourselves the first night, they were a problem again the second. We told management, and 40 minutes later, when we returned from the pool, 40 minutes later, THREE employees were in the room trying to manage the problem. We stood in the hallway in our bathing suits, literally, while they tried to figure it out. When they left, we set our things down, one of which included a cake for my birthday and when we came back, there were flies on that cake. Which we threw out. They were gracious and sweet but ineffectual. And in the end, insulting as $300 is nowhere near worth what they would have gotten in one additional booking from me.

Passable

great rooms, stay away from...

Liked: rooms are very spacious
Disliked: the restaurants is a disaster from the standpoint of management (lost reservations made by the hotel concierge, had us move to make room for another party).detracts from a 5 star hotel you pay $500 a night for.