Exceptional

This hotel should be your...

Liked: The property was in an excellent location and the service from arrival to departure was amazing
Disliked: Nothing

One of the top 3...

Liked: Hotel is simply incredible. Rooms are spacious and very well decorated. Location was also perfect.Service by all the staff was incredible special mention to the concierge Robert who went above and beyond in assisting with all our queries. Other notable mentions were the reception/front desk staff member think that her name was Faminah ( cannot remember her exact name) she was extremely kind and helpful and was an excellent face of the hotel. Well done Hazelton
Disliked: Nothing

Exceptional

Exceptional

Liked: One of the best hotel I stayed for years

Exceptional

Exceptional

Stylish boutique hotel with amazing...

Liked: Beautiful hotel with lovely rooms, the bathroom is the showstopper! We spent our anniversary there and the service was so wonderful, leaving a little note with chocolates and wine. I love the pillow menu, while it's something I've seen before, this is always appreciated as a good night's sleep is extremely important. Service is excellent, with thoughtful itineraries planned based on the guest's interest.
Disliked: The food menu could be improved. We ended up ordering delivery/takeout because the food seemed to be fusion/stylish, but not something that is actually filling? Also having to download an app just to use the TV seems really pointless and unnessescary. The L'Occitane products were nice enough, but I don't think suitable for this grade/5 star hotel. Just to compare: Grey Collection uses Le Labo products, Air Canada uses Acqua di Parma for their business class, and Hazelton has a Diptyque store right across the street from them. I think they could take a few cues from Peninsula NYC, where comfort and smooth experience (in terms of room media & lighting) takes priority over style.

Exceptional

Liked: Outstanding service, location, food and bar! Loved it!!!Was our 31 anniversary and they made it even more special❤️
Disliked: Nothing