The Hand & Sceptre by Innkeeper's Collection Guest Reviews
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1.8 miles from Royal Tunbridge Wells centre |
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Suzan Mon, 9 December 2024
Great one night stay
Liked: We enjoyed our stay. The check-in process was easy, staff very friendly. The room was clean and tidy. Bed was firm and pillows soft but a little lumpy but slept well. Nice bathroom with good shower and plenty of towels. Room was lovely and warm. Basic tea and coffee facilities. Could do with a few more hangers, only six !! Possibly a hook for coats ? Breakfast was lovely and fresh served by friendly staff.
Robert Mon, 9 December 2024
Superb
Liked: All was very good, enjoyed and very comfortable.
Disliked: No complaints.
Steven Sun, 8 December 2024
Exceptional
Helen Sat, 7 December 2024
Superb
Michelle Sat, 7 December 2024
Comfortable but some issues
Liked: Mattress was comfortable. Staff in the attached restaurant were lovely and great with my granddaughter.
Disliked: Booked three rooms. One was a twin bed (the beds slid all over the place). My tea tray was very sparse on tea, sugar etc and sticky. My son’s room had no cups and tray was dirty, His duvet felt split inside the cover too. Overall wasn’t confident with the room cleanliness and something needs doing about the beds sliding around. Also when I arrived I was told that I hadn’t paid for one of the rooms and needed to pay this. Staff member seemed quite stuck up until he realised it was his mistake.
Helen Fri, 6 December 2024
Superb
Chris Thu, 5 December 2024
Good
Nancy Thu, 5 December 2024
Will be back soon thank...
Liked: Clean
Disliked: N/A
Paul Thu, 5 December 2024
Ideal location and good value...
Liked: Nice big room good location excellent food
Adam Wed, 4 December 2024
Exceptional
Liked: The staff so friendly helpful lots of shops good pub opposite