Love the hotel & walking...

Liked: Excellent hotel clean. Love the grab & go breakfast. Love the entertainment at night.would recommend .
Disliked: Staff need to smile a bit more . Some look as though they don?t enjoy there job . The ladies toilet near bar & diner at night is alway closed for cleaning about 9.30 not good you have to go to other end .of hotel.

The hotel i beautiful but...

Liked: If you're a fan of Elvis, you'll absolutely love this place. It's got tons of Elvis mojo, and easily on of the coolest themed hotels I've ever stayed at. There's lots of little extra Elvis things to enjoy, and it almost feels like a luxury hotel. And even if you aren't a fan, it's still a very nice hotel with beautiful rooms and the entire hotel's aesthetics are amazing. The staff was very helpful and kind. We also got a great discount. I would love to go again if I'm ever in Memphis.
Disliked: The hotel really was special, but wasn't without it's issues. The free WiFi was absolutely terrible. We had an issue with the electronic lock on our door and we were almost locked out of our room for the entire night. It was late at night, and it was after a long day. After going back and forth with and trying different key cards, the hotel offered us a room to stay in overnight until the Maintenance crew came back the next day. This can be a big issue if you have medication to take(which we did), a booked schedule with time constraints for the next day or an early morning flight. Luckily knocking on the door mechanism from the outside made it work again, but that was unacceptable, especially if I would have paid full price. I was surprised a massive hotel like that doesn't have a maintenance guy 24/7 or someone on call. We switched our room the next day, and then the chain lock was loose. Now with all that being said, I would still go again. The hotel looks great and feels kind of like a higher end luxury Hotel, but it isn't quite up to those standards. You can definitely feel the effects of the short staffing issues that came from the pandemic.

Exceptional

Liked: Pool and cinema were great
Disliked: Choice in restaurant a bit disappointingTold there was a free shuttle to Gracelands but they realised we were charged for this on the bill as a standard charge whether we used it or not

excellent

Liked: the pool was amazing!
Disliked: nothing

Well laid out and fantastic...

Liked: The buffet breakfast was outstanding. Beds were comfy and large rooms with amazing showers.
Disliked: We had dinner at the casual dining restaurant and we were very disappointed. Service was pretty poor there, and our meals were disappointing. Staff just served us and that was it. Definitly wouldnt dine at this restaurant if we return. Wish we had tried the fine dining one instead but didnt expect the casual one to be that disappointing.The hotel standard wifi was dreadful when in the rooms, with virtually no connectivity. They do offer better wifi, but that is at an extra cost of about $10US a day.

Exceptional

The best way to stay...

Liked: The location was superbly close to the action. The rooms were really comfy, the food, while not included was still delicious, and the feel of the whole place was very upscale.
Disliked: The only thing that I would change would be to include a restaurant meal in with your room price

Superb

Exceptional