Wonderful!

Liked: It was a wonderful place to stay.

Our family vacation stay:

Liked: Convenient location to Graceland and the complex. Decor was very nice. Free movies in the theater was great. Highlight was EP restaurant. Great food and staff.
Disliked: First, upon check in, they switched our credit cards - we had two rooms, different cards. Created a little confusion during stay with regard to charges. Cleaning staff did not speak English so it was difficult to communicate. One of the two elevators in one end of hotel was out the entire stay. Our room had a terrible leak from air/furnace unit. We noticed a light mildew smell entering the room. It wasn?t until we slipped off our shoes and realized the entire corner of the carpet was wet. They are supposed to be crediting us something but I couldn?t confirm upon check out because the printers were down

Exceptional

It was nice and it...

Liked: We needed a little getaway and the Guest House was nice. We enjoyed the breakfast and the dinner we had there. The staff were very engaging. We enjoyed the treadmills in the gym. They were great and there were plenty of them for all that were in there. We had a great morning at the pool. The room was really nice.
Disliked: Hard to say. The Starbucks didn't have frappaccinos even though it was listed on the board. The workers were very nice about it though.

Very good

Liked: The location to everything was great! It was clean and people were helpful.

It was ok

Liked: The breakfast buffet was good and the staff very friendly I was disappointed with the hours the gift shop was open
Disliked: Pictures on the website were a bit deceiving. The pool was not as clean as it looked on the website and the website indicated it had a hot tubWe had a handicap room and there was no shower curtain on the tub. We were told that was standard in those types of room and was told to use extra towels if the floor got wetAlso check in staff was confused on how to handle a cash transaction and it took forever to check in. Did not like that you had to pay for self parking your car

Very good

Booking.com & The Guest House...

Liked: The outside was beautiful. Front desk staff were very nice.
Disliked: Very nasty dirty! Nothing was up kept, everything seemed to be falling apart. Floors in the room were sticky, sheets stained, took too long to get fresh towels. Mess from the night before would be left outside and inside, seating area outside looked like you could catch a disease. Cushions mismatched and stained. Bags set broken. Connect 4 game broken. Landscape gross. I felt shame for whomever runs that hotel. Booking issues with booking.com AND the hotel proved to be a stressful stay with THOUSANDS (not exaggerating) being charged on our credit card everyday for 5 days that shouldn?t have been charged. Thankfully Mr. Cooney did kindly resolve our issues once we checked out. The area outside the hotel is rundown, beyond dirty and flat out disgusting. Will NEVER return to Memphis.

Wonderful Stay

Liked: My fiancee and I brought our Mother's to Graceland on a surprise trip for Mother's Day. Beautiful facility and grounds, perfect location for visiting Graceland, nice room, great shower, space and amenities.
Disliked: N/A, most of the restaurants were closed due to COVID or had limited selections, website stated the pool was closed until later in the month but it was open and we didn't come prepared. Other than that, great stay!