The Grove

Exquisite, opulent and just pure...

Liked: Absolutely beautiful period property in a stunning location. The staff couldn’t do enough to make us feel special.
Disliked: Nothing

Superb

Beautiful hotel, but definitely not...

Liked: Location and beautiful groomed gardens
Disliked: The room was not to a 5star rating, very dated and not clean, the bed mattress was totally not acceptable, it was old and very stained, this should happen in a 5 star hotel.If we had noticed this before we got in it we’ve would have complained, but didn’t notice this till the morning.We dined on the Saturday night for the all inclusive feast but very poor service and food, NOT worth £80.00 per head.It’s a shame, because it’s a stunning hotel.

Nice but the rooms do...

Liked: Nice location very well kept outside food was good and good quality
Disliked: The rooms very dated which we had, damaged threadbare carpets was not a luxury 5 star room the corridors to the rooms also dated and very worn The carpets especially.

Exceeded expectations

Liked: Our stay at the Grove truly exceeded expectations. The location is stunning, and the amenities and programming (especially for children) were wonderful. The staff was welcoming and kind, and I’d like to especially appreciate Soad, who went above and beyond to ensure my birthday was well celebrated. Our daughter (nearly 5) had so much fun for the amazing activities over Easter weekend, as well as playing in the kids pool and driving the mini Landies. She also loved her afternoon at Anushka’s, which was a real treat for my husband and I to have some kid-free time together, knowing our daughter was having fun in good hands. We were sad to leave and would love to come back again someday.
Disliked: Nothing

Good - needs more attention...

Liked: A lovely hotel for a quick getaway from London with lots of activities for children over the Easter break. We enjoyed the petting zoo and the Easter Sunday party.A few things which make this a 4 star experience:1. Pools don't open until 10 am. For a hotel whose key clientele appears to be family with young children, it would be nice to have the pool open earlier.2. The pools aren't maintained to a 5 star level of cleanliness. Even the indoor pool has bits of foam and hair in the pool. There are some foam toys by the indoor pool, but these aren't maintained or checked regularly. There was a broken water gun (inside pool) throughout our stay of 4 days which showed that no one was checking the area.3. The changing area for the pool is very small and always wet (ie no regular cleaning). It would be nicer to have a bigger changing area given that the pools require walking across the outside garden area.4. Golf carts aren't easily available. We asked on one occasion and were told it was a 15 min wait.5. One three occasions (in a span of 24 hours), we had various members of staff walk into our room with our permission. First, it was a manager with guests (having mixed up room numbers). Second, housekeeping came to clear a table (again having mixed up room numbers). Third, the cleaner was in our room despite us having left a do not disturb sign outside (which she casually ignored and lied about). We brought us to the attention of the reception, but no substantive action was taken as the housekeeping team walked into our room again on the last day (once again having ignored the do not disturb sign).6. The bath area is poorly designed. It is a very deep bath with a shower over head. There is no support bar that one can use to get in and out of the shower in the bath. For a luxury hotel, I was expecting a stand alone shower, not having to climb in and out of a poorly designed shower over the bath.7. There is no towel warmer in the bathroom.

Exceptional

Very good

Very good

Liked: Great facilities, lovely food & spa
Disliked: The rooms feel slightly dated for a 5 star hotel. The service wasn’t great at all. Had to ring 5 x times for some milk in our room & go down twice before getting any.