The Grosvenor Arms

Very good

Liked: It is a well-situated hotel with great staff and a comfy, quiet room despite being at the front of the hotel.

Superb

A nice hotel in central...

Liked: A nice clean hotel with everything you need. Good location, nicely decorated. Food was delicious and easy for dietary requirements
Disliked: A check in person on the desk would have been good, rather than having to find someone.

Good

Liked: The location was great, on top of everything
Disliked: We arrived on Good Friday at 3pm and they had major building works below our room on a bank holiday, banging continuously for over 3 hours, despite the manager telling us they would be finished in 20 minutes! The manager was incompetent and didn’t seem to know what was going on and had no control over them despite it being a bank holiday. After much complaining, my husband asked if we could have breakfast included , he agreed. We stayed for 2 nights and the old sash window rattled all night and kept us awake the whole night! Despite that, the area was beautiful and so reminiscent. The famous gold hill from the 1973 hovis advert was filmed there and we climbed up it, ( not an easy task!) I thoroughly recommend Shaftesbury, it’s gorgeous.

We highly recommend

Liked: Friendly, beautiful hotel in the heart of the town.

Welcoming team with relaxing atmosphere

Liked: Felt immediately at home such inviting and well chosen decor even down to the choice of toiletries. I felt unable to set shave in the bathroom as the lighting over the washbasin was insufficient plus the ceramic knob to the bedside drawer pulled away.Otherwise 100 per cent happy the team were so genuinely greeting and helpful at such a well sited conveniently positioned hotel.

Pleasant stay at a really...

Liked: On first impression the hotel looked very fancy. The staff were all fantastic and really friendly throughout the stay. When arriving in the room, which was well presented I was met with the radio playing classic FM. Not my station of choice but a lovely and classy touch. The room had a selection of drinks and a complimentary bottle of water (tap).
Disliked: I used the desk for work but the chair at the table was way too small. My room, the same as a colleague, both purchased on Booking.com was around £80 more expensive which is likely my fault for booking so late but that feels really bad. I think the bed was comfy and huge but the pillows were too thick for me and I did not sleep well that evening.

Stunning romantic getaway spot

Liked: We enjoyed a lovely romantic two night stay here. We stayed in a suite, which was gorgeous, really spacious with a huge shower, roll top bath, nice coffee machine and comfy bed. The food was lovely in the restaurant and overall atmosphere really delightful.

Great stay

Liked: Amazing staff, so happy to help and very friendly. The food was also very good. Great central location. The hotel has a lot of history and has original features.
Disliked: Nothing we didn't like