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AustraliaThe Greenway Hotel & Spa Guest Reviews
Overall Average Score:
Excellent (4.4 out of 5)
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Jennifer Sat, 23 September 2023
Superb
Lloyd Fri, 22 September 2023
Relaxing and a bit of...
Liked: Very quiet and excellent ambience
Disliked: On one morning our room was not fully made up.
Gill Tue, 19 September 2023
Very good
Anonymous Tue, 19 September 2023
Amazing
Liked: Everything
Disliked: Nothing
Aleksandar Tue, 19 September 2023
Superb
Bonanno Mon, 18 September 2023
Amazing stay for a couple.
Liked: The room (room 3) was very big. Lots of space, comfy. It had great views of the grounds. Really nothing to complain about. Turn down service. The bed was massive and very comfortable. The shower was good. We stayed when it was moderate temperature outside 20-23 degrees over a weekend in September so it was perfect.The spa was nice, especially the outdoor jacuzzi.Dinner was nice but we opted not to go for the 2nd night as it was the same menu.
Disliked: Food orders could be a little slow and occasionally a breakdown in communication for requests on food. Apart from that, the staff were friendly and very helpful with any requests when they could. Just seemed they were very busy, or short staffed.
Robert Sun, 3 September 2023
Good apart from ensuite
Liked: The en-suite in our room had a pungent unpleasant smell. It 2 efforts from support staff to lessen the smell. We feel it should have been resolved immediately after we reported the issue on day 1 soon after our arrival.How well was the room prepared?Why was it not picked at the occupation checks?Reception said that they know about it, so why wasn’t it fixed before we occupied?Bit of an own goal
Disliked: En-suite smell
Brian Thu, 31 August 2023
Mainly very positive.
Liked: Looks lovely. Well finished and comfortable. Best bedroom we have had over many years of visiting.If a bit of a trek from reception
Disliked: I don’t like negative remarks generally. With one exception the staff are delightful. The exception was the male receptionist whose manner is very clipped and unsuited to hospitality.I’mAlso in my seventies. The room was a very long trek from reception. I had a suitcase. He set off at a clip , not once looking round to see if I was keeping up, and despite this and stairs he didn’t once offer to help carry.His fortunes might be better in a conveyor belt industry.I am back in the hotel tonight for a major family double anniversary. We will see how that goes!
Karen Tue, 29 August 2023
Very good
Stewart Tue, 29 August 2023
Pleasant stay
Liked: Comfortable roomExcellent breakfastNice to have 90 mins spa time included in price
Disliked: Smell of drains in bathroom. Some lightbulbs not working. Reception tried to put GBP 18 on the bill at checkout as a service charge - no mention of this in the booking. Used to paying this in the US as a resort fee, but not in the UK, especially when snuck on at the end. Was done in a sneaky way - was already typed into the card machine before the bill was reviewed. Didn’t leave a good taste on departure.
