The Great Rivers Ascend Hotel Collection

The money we pay we...

Liked: We know the in the middle of renovation, but it still needs a lot of work rooms need to be really updated
Disliked: Rooms are not updated, but still try and charge for a luxury hotel when you’re in the middle of renovation

Very good

Ok stay

Liked: I liked that housekeeping comes and cleans every day and brings clean towels. Didn’t like their wasn’t any fruit or oatmeal after staying here 15 days, breakfast was the same.

Disappointing

Liked: Well it was a bestwestern and was really nice now not so nice and price is the same walls needs work and stuff in room broke what does that say

Very good

Liked: Location
Disliked: The beds are very uncomfortable.

Good

Liked: Breakfast needs a improvement there’s not many options There’s no oatmeal and no fruit. Pool not heated. But overalls it was okay

Poor

Very poor

Liked: We had no hot water on the first night. I complained about it first thing in the morning and they stated that maintenance would be in shortly to look at it. I was expecting it to be fixed by the time we got back in the evening. I went to go check the water on the second night and it had not been taken care of. I went to the desk again, maybe they would switch our rooms, in hopes that a hot shower was in our future. Nope, no open rooms so no hot water again. My daughter had just finished day 2 of dance competitions and was in need of a shower badly. No help was given at all or any consolation for the trouble that we had faced. Maybe this isn't a problem for some, but when you want a home away from home with practical amenities, there should be some sort of gesture from the responsible party.
Disliked: No hot water

Pleasant