The Grand York Guest Reviews
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|0.3 miles from York centre|
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Anonymous Sun, 7 August 2022
George Sun, 7 August 2022
Outstanding location, fantastic hotel, thank...
Liked: The location is ideally suited to walking straight into York city. The food was excellent, and the staff were lovely and attentive. The rooms are beautiful and accommodating.
Disliked: A maid didn't clean our room until 1730. At the time, we had spent the day in York, and when we returned to prepare for the evening meal, we had no clean towels or cups to freshen up. Admittedly the maid did say she was late, and at the time, we told her to come back after 1800 due to getting changed.
Shannon Sun, 7 August 2022
It was elegant and old...
Liked: The location is perfect for everything you want to see in the city.
Disliked: The service in the restaurant is slow
Ray Sun, 7 August 2022
Very relaxing stay in a...
Liked: Everything, we stayed in the old building (didn?t realise there was two until we got there) and it was absolutely superb. Lovely high ceilings, air conditioning, a large bathroom with an excellent shower, every sky tv channel you could wish for, a fantastic breakfast, a lovely bar (with wide Whiskey range), extremely friendly and attentive staff and the NCP car park was less than a two minute walk from the hotel entrance? Exceptional place, just gutted we only stayed for one evening and didn?t get to use the Spa facilities?
Disliked: Nothing at all? We forgot our toothpaste so maybe this could come as standard in each room (tiny tube)?
Kieren Sun, 7 August 2022
brilliant birthday get away for...
Liked: spa was excellent, food was great , attentive staff
George Sat, 6 August 2022
Liked: The room was very well laid out and beautiful decor, the staff went above and beyond with every part of the stay and we will be staying here in our future york stays.
Disliked: It would be nice if the breakfasts were a little better priced as at £25 per person it does feel a bit steep, however this would not stop us in out future stays.
Ashwaq Sat, 6 August 2022
Liked: The welcoming from the staff everywhere was exceptional really..the breakfast and afternoon tea was lovely. The location is great and availability of parking made it all perfect.
Disliked: I booked ? a touch of romance? extra to our booking as it was a surprise for my husband on his birthday, but to my horror this was not organised and we arrived to an empty room. The receptionist did apologies and sent us a complementary drink, but it did spoil the beginning? The furniture in the room were damaged and the desk had sharp edges, which is a shame, also couldn?t have soft lighting somehow they don?t operate just the main light and the phone was not working too to contact receptionist when we wanted more still water!We didnt use spa facilities as didnt appear very exciting.
Nicole Sat, 6 August 2022
Liked: The rooms are impeccable. The staff is so friendly and kind. I absolutely would stay here every single time I come to York. I wouldn?t stay anywhere else.
Disliked: There was nothing that I didn?t like.
Katie Sat, 6 August 2022
Just Perfection in every way
Liked: stunning Hotel . The staff are exceptional, Amazing value for a 5 star hotel .
Disliked: Exceptional Staff, Food amazing, Beautiful hotel
Melissa Sat, 6 August 2022