fantastic stay, lovely hotel, great...

Liked: lovely historic building great location
Disliked: bedroom was very cold

Exceptional

Superb

York Grand in all ways

Liked: Everything

We had a lovely stay,...

Liked: I loved the warm welcome we had. The bar was very comfortable and nice ambiance, cocktails delicious. Our room was well turned out and had everything we needed. All staff were friendly and helpful, nothing was too much and they were great with my son too.
Disliked: I found although the breakfast was nice it was a little rushed and didn't really like all the items coming at once. I do prefer a buffet style so that I can get what I want when I want. Also on the first day my room wasn't ready so I had a cocktail in the bar. Sadly I waited 1 and a half hours and missed my pool session. This was probably as it was a busy time but feel we had been forgotten about and had to check ourselves, event though we had been told they would come and let us know.

Good

We loved every minute of...

Liked: The room and hotel was superb.The staff attentive and friendly.
Disliked: I thought the cooked breakfast could be better ( mushrooms) .

We will definately book here...

Liked: We asked to be changed from a twin room to a double, they actually upgraded out room as well, so it was significantly larger, with no extra charge. The building is beautiful, and on arrival we were greeted with a glass of prosecco.
Disliked: Nothing

Lovely overnight stay - belated...

Liked: Rooms super spacious. Bathroom enormous and well laid out. Breakfast very good.Staff all very pleasant and helpful.Beautiful xmas decorations. Beds extremely comfortable.
Disliked: Coffee at breakfast.Long wait in bar.Bar closed 11pm.No bath towels in room.One key card originally issued which didnt work had to wait for someone to come and sort our which made us miss time in the spa.Lovely Molton Brown products but not really enough for 2 ladies to share.