The Grand River Hotel Ascend Hotel Collection Guest Reviews
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|3.3 miles from Grand Rapids centre|
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Aimee M, Grand Rapids, MI, visiting Intersection Grand Rapids Tue, 22 July 2014
The lobby is very nice, but that's where it ends. We walked into our room to find a big garbage bag full of dirty towels. The Sleep Number bed did not work, and one side felt like a flat tire and was not comfortable. The stairwells were filthy; the vending machine on the first floor dispensed melted candy and warm pop; just to name a few.
Liked: Nice lobby.
Disliked: Run down rooms; not overly clean.
Sue, Petoskey, visiting Van Andel Arena Mon, 7 July 2014
Liked: Nice; clean; very pleasant staff; convenient location; Sleep Number beds :)
Kathy, Vicksburg, visiting DeVos Performance Hall Mon, 17 February 2014
Liked: Clean, convenient location.
Disliked: The description of the room said City view - very deceiving. It looked over the highway.
Jennifer, Whitmore Lake, visiting Fifth Third Ballpark Fri, 19 July 2013
We got in really late. I did not notify front desk of the issues. I am sure they would have brought new bedding and sent maintenance to fix the beds if I had called.
Liked: Staff was very nice and professional; room was clean and neat other than the comforter.
Disliked: We had 2 double "Air Beds" - neither controller worked and they were not pumped up. White comforters on bed were really dirty - lots of dirt stains and lots of hair on them.
Kari, Bath Tue, 2 July 2013
Liked: Hotel was clean and the taxi service was prompt. The hotel restaurant was excellent.