Superb

Good

Liked: The hotel is very clean and spa is nice and the Roman bath was a nice touch also
Disliked: The restaurant Patsy is horrible service, didn’t get our meal until two hours later. The manager never came and apologized at all.

Disappointing

Liked: it was clean, nice staff, good location
Disliked: the power went out while there, couldn’t do anything and it didn’t come back on so had to leave, didn’t like that they take money off your card without letting you know upfront.

Good

Glad we only booked this...

Liked: not our first time staying here. we love it here.
Disliked: our room was not as nice as the prior rooms we had. I was very disappointed in the room this time.

Exceptional

Bad

Liked: Whole experience was terrible
Disliked: Lost power for the entire stay and no accommodations were offered such as flashlight extra blankets partial refund many guests were forced to there vehicles to charge cellphones for light very poor execution and safety planning by hotel

Superb

Disappointing

Liked: It was clean, and just like the pictures. The pool was nice, the Roaman bath was neat. I liked the room key was a bracelet is a nice idea.
Disliked: The food at the "Atrium " for lunch was not worth 40 dollars(greasy pizza,2 drinks and potatoe chips)1 out of the 2 drinks weren't even made correctly. It was our first time there.The staff did not make us feel like I thought I should of felt walking into a "world class resort ". We felt like a bother to them. It would have been nice if they were more inviting and welcoming.