The Grand Islander by Hilton Grand Vacations

Had a lovely week, would...

Liked: Space, location, kitchen, washer/dryer, cleanliness, staff
Disliked: Nothing

Fabulous - highly recommended

Liked: The property was awesome!! If one of the several pools didn’t take your fancy, the beach & lagoon are literally a walk through the resort. The towel facility is brilliant - exchange your yellow card for a beach or pool towel and when you’re done take it back and collect your yellow card for the next day. No need to wash or bring back sand to the apartment. We had a partial sea view two bedroom apartment with cooking facilities, which slept 5 adults also had a sofa bed if needed could have slept another couple. Two bathrooms, two toilets & washer/dryer also made it easy to have fresh clothes everyday despite having packed plenty. Plenty of eateries on the property to choose from with lots of atmosphere. Lots of shops also. If you don’t mind a short walk it’s was very close to Ala Moana & Luxury Row, The Army Museum and lots of adjoining properties with bars and food. Wish we stayed a few more days just to enjoy the beach some more.(No photos of the room but it is as advertised)

Another amazing holiday at a...

Liked: The hotel was beautifully located close to the beach and walking distance to all amenities
Disliked: Nothing

Amazing facility & location ,...

Liked: My room was spacious and updated , very clean with fantastic views and location
Disliked: NO CONVIENIENT PARKING OR VALETTRIED TO SELL ME A TIMESHARE (scam)

Superb

Liked: The room was excellent.
Disliked: The parking is ridiculous.

We had a wonderful stay

Liked: Location, private beach, multiple pools, food options and close to shopping.
Disliked: High parking fees

Workers on Strike = Disappointing

Liked: The access to the beach and pool was prime
Disliked: The property did not let us know that the workers have been on strike for the past month. There was nobody to come and clean our room or switch out our bedding. The bathroom was filthy with hair from the previous stay all floors show signs that they had also not been vacuum or cleaned. We also had to go to the 12th floor pick up our own clean towels and supplies for the room like toilet paper. I was traveling with my 1 year old baby and spent most of my time in the room cleaning to make sure she would not get sick.Both of the poolside and beachside bars/food options were also unavailable which meant there was no convenient food or drink other than a distant food truck on the edge of the lagoon and the ABC store which was quite a distance away From when we booked to when we arrived to check into our reservation we were not told about the strike and how we would have to be cleaning and maintaining our own room while on vacation. To add to this disappointment the protesters were screaming on mega phones and blocked entrances throughout the property which had a huge effect on the peace, and my family’s ability to sleep at a decent time. When we finally had enough I brought my concerns up to management and was told I would have my room cleaned (floors cleaned and bedding changed) and we would be refunded our service fees, but neither of these things happened. I called The Hilton corporate office and they said due to the strike they cannot help and referred me back to the manager who did not follow through on her promises. I will never stay at a Hilton again due to the service I received after spending several thousand dollars. There was no remorse and little effort Given to make our stay better after we paid. I’m sure none of the other reviews will go into this much detail about what happened during their stay if they have been compensated at all, but I am disgusted by the way we were treated as paying customers.

Cant wait to go back

Liked: our room was clean, spacious, and modern, couldnt fault it
Disliked: We had a workers strike on while we were there, it slightly took away from the stay but we didnt miss out on anything when we needed something the hotel dint hesitate

Don’t waste your time

Liked: The location
Disliked: Really bad experience