The Grand Hotel Guest Reviews
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3.7 miles from Kennebunk centre |
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Donald Tue, 31 October 2023
Our anniversary night started off...
Liked: Location
Disliked: We could not get in to the hotel they lock the doors to the lobby at check in time which is 5 o’clock pm. They ask that you drive across town to another hotel for assistance and then redirect you back to the same location which is still locked. Frustrated we chose to wait in the hotel restaurant around the corner only to find that our keys were in the restaurant at their reception stand. The whole process left us feeling unwelcome and frustrated. Poor management practices and customer service.
Daryl Mon, 16 October 2023
Exceptional
Hunter Wed, 4 October 2023
Wonderful place to stay, perfect...
Liked: It was a great breakfast. The muffins were AMAZING!!! The staff putting the breakfast out was super friendly.
Disliked: Nothing could have been better!
John Sun, 3 September 2023
Superb
Ann Sun, 20 August 2023
We had a wonderful time...
Liked: Breakfast was amazing! Rooms are lovely and the staff are fantastic! The location is perfect. Love staying at The Grand!
Disliked: If I had to make a suggestion, having a small refrigerator in the room would be very helpful. We had to keep replenishing our cooler with ice to keep our items cold.
Julia Mon, 17 July 2023
Poor
Disliked: Messed up my date of reservation right away, no person at desk on check in, couldnt get the app to work on the elevator, open key didnt work to get in the hotel, 550.00 for a room we were in for 14 hours!!! Still charged me foe 2 nights when we were there for one.not impressed unfortunately
Marie Fri, 26 May 2023
Exceptional
Julia Mon, 31 October 2022
Exceptional
Linda Sat, 29 October 2022
Exceptional
Liked: Everything! Perfect location, so comfortable.
Brett Tue, 18 October 2022
Good