The Grand by SkyCity Guest Reviews
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< 0.1 miles from Auckland centre |
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Tania Sat, 16 March 2024
Nice but could’ve been better
Liked: The location was great. The room was clean and the beds were very comfortable.
Disliked: I think for the price of this hotel that the attention to detail was poor. We arrived and our room was not ready although they did set us up in the bar with a complimentary drink. We had 3 people booked for our room but only 2 of everything was provided and we had to ask for extras including the fold away bed we’d already paid for. Our room was not serviced at all one day and we had to call for towels and clean crockery/glasses etc.
Catherine Tue, 12 March 2024
Superb
Anne Mon, 11 March 2024
Superb
Liked: Great central location
John Mon, 11 March 2024
Superb
Liked: Nice pool, clean, location
Disliked: Prior agreed 2pm check in. Room not ready then.
Nathalie Sun, 10 March 2024
Great location, lovely room and...
Liked: Great location, very nice room
Disliked: Nothing
Susan Sun, 10 March 2024
Very good
Juliana Sat, 9 March 2024
Superb
Liked: Location
Ken Fri, 8 March 2024
Nice hotel in excellent location...
Liked: Very good location Nice large room and bathroom
Disliked: Overpriced, less than satisfactory bfast
Skye Fri, 8 March 2024
Nearly perfect
Liked: We got upgraded to the 19th floor for our Honey Moon! The view was so beautiful and we loved it. The team at The Grand went the extra mile leaving us a card and some bubbles. Very Grateful
Disliked: The only issue was multiple staff came across a little homophobic unfortunately. The staff read the note about our honey moon and upgraded us which was amazing but ignored the part of the note that said “MRS & MRS” and wrote on the card “MR & MRS” All guests should feel welcome.
Kathryn Thu, 7 March 2024
Wonderful hotel with many amenities,...
Liked: Beautiful decor in lobby, large clean room, excellent breakfast, helpful welcoming staff. Location very central right next to Sky Tower.
Disliked: Renovations made elevator inconvenient but this was temporary.