Overrated

Liked: The room was well appointed and the bed comfortable. The bathroom was clean and well equipped.
Disliked: I booked this as a treat having learned it won regional hotel of the year. Somehow I was expecting a grand country manor but it is a very modern spa hotel mainly suiting young families. Probably my mistake. We weren?t able to get a table in the main restaurant as it was fully booked so had to eat in the bar. OK but no better than passable pub food and the drinks were extortionate. Our room was OK but looked out over waste land full of weeds and Harris fencing. Worse still it rained heavily in the night and the gutter leaked meaning we had to listen to the sound of running water. Breakfast next day was a bun fight and we left after waiting ten minutes for some toast. Disappointing.

Very good

Disliked: Couldn't use leisure club as too busy.

Disappointing stay

Liked: Lovely grounds, although our bedroom was overlooking a construction area which was a shameWhile we were told on arrival we weren?t able to use the pool, the lovely man at the health club reception managed to fit us in. Though I had to argue extensively with the hotel reception for this opportunity.
Disliked: Tired decor, view from our window was disappointing given the beautiful grounds, booked this hotel mainly so we could take our little one swimming and were told on arrival that there were no slots for swimming while we were there, they do not prioritise hotel guests over general customers. Would have liked to dine at the restaurant for which you will see many of the photos above, though on arrival this seems to be always fully booked and only option was to eat in the ?brasserie?...definitely not a brasserie more a tired hotel restaurant with no atmosphere. Paper cups in the bedroom, no housekeeping, hotel seem to be using Covid to not do a lot of things! We haven?t found this with any other hotels we have stayed in during Covid. All in all we were expecting a lovely relaxing stay however found the hotel disappointing for the cost. Shame because I had high hopes but seem to just be relying on their name.

OK but the service was...

Liked: Location, room was comfortable, good value.
Disliked: Staff in the Farmer, Butcher, Chef car on Sunday night were inattentive. However, the staff on the Monday evening in the same bar were helpful and friendly. Breakfast was a bit of a disaster on the Tuesday due to a broken extractor fan. For some reason we could only have scrambled eggs, it was unclear why we could not have poached eggs. We were offered croissants but they ran out. Service was very patchy too.

I would not return. The...

Disliked: Staff attitude was poor from the time we arrived. Uninterested, unhelpful.

Exceptional

enjoyable stay

Liked: Staff very friendly and helpful. Lovely setting
Disliked: Ate once in the restaurant which was expensive and food only ok.

Very good

Good

Liked: Room size. Nice local scenery.
Disliked: Room had a joining door to someone else's room. Construction site outside bedroom window.