Exceptional

Liked: It was gorgeous! And close to everything
Disliked: The bed was so-so. In the need of a new mattress in room 505.

Exceptional

Exceptional

Liked: The Staff was so helpful and welcoming! The bed was very comfortable and the bathroom was updated and nice. We really enjoyed our stay, Thank You!

Superb

Exceptional

Exceptional

excellent stay and I would...

Liked: The breakfast was very good but when you say breakfast is included- this is not accurate as they only give an $11 voucher which is only good enough for one person
Disliked: parking was a little chaotic but the valets were very courteous ! Our mattress was too soft not firm enough !

Superb

Passable

Liked: The decor was lovely in the lobby, bar and rooms. The donuts were delicious, cozy furniture in the bar, perfect location, front desk staff and bar staff very nice.
Disliked: The room was not vacummed, we were given the wrong room at checkin, there was only 1 tiny window in the correct room, the bed was too soft, the room was very dark, the bathroom fan did not work, valet parking is expensive for Hartford, CT. Housekeepers were terrible, they didnt empty the trash, didnt hang new towels up properly (left them on the toilet), didnt remove empty dirty glasses from the room.