The Glengate Hotel & Suites

Pleasant if not consider the...

Liked: Stuff is helpful. Facilities are a bit outdated. It’s clean. Breakfast is average.
Disliked: Old carpet ..

A Terrifying and Insulting Experience...

Disliked: Our recent stay at this property turned into a night of emotional distress and profound disappointment. My family had booked two rooms, expecting a safe and comfortable stay. Instead, we were plunged into a nightmare.Around 1AM, the fire alarm blared. We opened our door to a hallway thick with smoke. As we rushed to evacuate, the night manager shockingly instructed us to return to our rooms. With the hallway visibly filled with smoke, I felt I had no choice but to call 911 myself, as the hotel staff seemed to lack any urgency or concern.It took the fire department 30 minutes to arrive and deem the situation safe to re-enter. Even then, the smell of burning was undeniable, a fact confirmed by the fire department themselves. Despite the obvious lingering danger and the traumatic experience, we were denied an alternative room and refused a refund. We were left with two appalling "options": go back to the smoke-tainted room or sleep on the street. The callousness of this suggestion was an emotional insult that my family will not soon forget. We were told no other solutions would be offered until the morning, and our request for a written statement was denied.While emergencies can happen, the utter disregard for guest safety, the complete lack of customer service, and the incredibly inconsiderate attitude displayed by the staff are simply inexcusable. This hotel demonstrated a shocking indifference to our well-being. Stay far away from this hotel. Save yourself the emotional pain and potential danger.

Solo trip

Liked: I liked breakfast, lots of varieties every morning.
Disliked: It's quite an old hotel, they maintain it well though.

Passable

Liked: Location is good. Breakfast is good.
Disliked: Room was dirty. Look like our bed liner was not change. And not a freshness room.

Exceptional

Good

Liked: Greeted nicely and was even given an upgrade. Solo this trip so the heart-shaped jacuzzi stayed dry. Basic breakfast however the young lady who was taking care of the kitchen area was top-notch. The kitchen was busy and was making sure everything was full and people were happy. It's close to the highway.
Disliked: Stain on the bedsheet the first night I was there and the carpet was not vacuumed. Look like toenails and other items on the carpet. I was upset but after checking in at 11 pm after an 8-hour drive I had zero energy to complain and a 4 am start to my day sat morning dictated my reaction. I put the change the sheets sign provided in the room on the bed and when I got back in the afternoon the new clean sheets were on the bed. And the carpet was immaculate. Kudos to the housekeeping individual. Tight parking outside .

Very good

Liked: Good value for the money
Disliked: i think overall it was good

Horrible , rude, waste of...

Liked: Nothing
Disliked: Property has no safety. There was fire on the property. Room was not clean. There were blood stains on the bedsheet. Lamps were not working.Staff is rude

Too expensive for what it...

Liked: Great breakfast
Disliked: Sheets had some stains on them