The Glasshouse Autograph Collection by Marriott Guest Reviews
Write a review
Write a review
Grahame Thu, 26 June 2025
A bit disappointing
Liked: Size of room and general fittings. Staff were pleasant
Disliked: Complex hotel layout, room above a noisy food court, cost was poor value
David Wed, 25 June 2025
Very good
Liked: Room and location
Disliked: Breakfast cost
James Wed, 25 June 2025
I would recommend highly
Liked: The reception staff couldn’t have been more helpful.
Disliked: The roof garden seems very under utilised for guests. It would be nice to be able to eat there and enjoy drinks.
Glenda Wed, 25 June 2025
Very good
Laura Mon, 23 June 2025
Too expensive to just rely...
Liked: Good locationComfortable room
Disliked: Very little food offer apart from breakfast. Breakfast offer also limited given price. Outside terrace full of smokers.
Abhishek Wed, 18 June 2025
Disappointed in terms of property
Liked: The location of the property was nice.
Disliked: This property claims to be a five star property but the bathtub had some kind of stain and it wasn’t told beforehand and wasn’t taken care of despite telling numerous times.
Craig Tue, 17 June 2025
Exceptional
Stephen Fri, 6 June 2025
Good
Liked: Room layout.
Disliked: the airline style vacuum toilet. the water saving shower
Spencer Mon, 26 May 2025
Loved my stay here again....
Liked: Excellent breakfast.Stunning hotel in a great location.
Sally Sun, 25 May 2025
Beware the add on service...
Liked: Good location near a tram stop and easy walking distance to all the main sights. And the bed was comfortable.
Disliked: First impressions count for a lot and ours were poor. Firstly a casual mention at check in that service was included in what we would pay. Fortunately I asked what this was but it took a while for them to admit it was an add on charge and only when I asked if it was optional. I found this to be outrageous. I’m sure most guests don’t realise they are being charged this. The hotel will no doubt say it is optional and goes to staff members BUT to deliberately try to avoid explaining this is scandalous. Secondly the concierge said he would take our bags. I said no but he took it anyway and proceeded to give us a hotel tour. Didn’t ask if we wanted it. I am perfectly capable of reading a sign that says where the room number is etc. likewise how a patio door opens. Thirdly our patio was covered in cigarette butts which took quite a bit of chasing to get cleared up ….. oh and while we were out someone had entered our room, presumably to look at the cigarette butts but not clear them up, and left our patio door open so other guests could easily access our room. But they weren’t really bothered about that.The hotel is being renovated in parts so there are swarms of workmen about. Actually this is useful as the aircon doesn’t work in a lot of the rooms as our travelling group found so you can just grab a passing worker to dismantle your wardrobe and try and (usually unsuccessfully) fix it. To be fair the hotel needs renovating, the public area carpets are old and stained and the wallpaper drab and depressing.So I wouldn’t stay here again and wouldn’t recommend it - for £400 a night there must be better options.