The Glasshouse Autograph Collection by Marriott

Good

Liked: Room layout.
Disliked: the airline style vacuum toilet. the water saving shower

Loved my stay here again....

Liked: Excellent breakfast.Stunning hotel in a great location.

Beware the add on service...

Liked: Good location near a tram stop and easy walking distance to all the main sights. And the bed was comfortable.
Disliked: First impressions count for a lot and ours were poor. Firstly a casual mention at check in that service was included in what we would pay. Fortunately I asked what this was but it took a while for them to admit it was an add on charge and only when I asked if it was optional. I found this to be outrageous. I’m sure most guests don’t realise they are being charged this. The hotel will no doubt say it is optional and goes to staff members BUT to deliberately try to avoid explaining this is scandalous. Secondly the concierge said he would take our bags. I said no but he took it anyway and proceeded to give us a hotel tour. Didn’t ask if we wanted it. I am perfectly capable of reading a sign that says where the room number is etc. likewise how a patio door opens. Thirdly our patio was covered in cigarette butts which took quite a bit of chasing to get cleared up ….. oh and while we were out someone had entered our room, presumably to look at the cigarette butts but not clear them up, and left our patio door open so other guests could easily access our room. But they weren’t really bothered about that.The hotel is being renovated in parts so there are swarms of workmen about. Actually this is useful as the aircon doesn’t work in a lot of the rooms as our travelling group found so you can just grab a passing worker to dismantle your wardrobe and try and (usually unsuccessfully) fix it. To be fair the hotel needs renovating, the public area carpets are old and stained and the wallpaper drab and depressing.So I wouldn’t stay here again and wouldn’t recommend it - for £400 a night there must be better options.

Superb

Luxury hotel

Liked: Lovely boutique hotel, right next door to the playhouse & omni centre. Great room with a huge comfy bed. Complimentary juices, water & nespresso coffee pods. Lovely bathroom with robe, slippers & Elemis toiletries. Had a luxury feel to the room & hotel. Staff were amazing, especially the guy who showed me to my room. I was surprised when I discovered the garden and seating area outside my room, which was lovely.
Disliked: They add a service charge, which is absolutely fine but works out dearer than the price you think you are paying quoted on booking.com.

Very nice

Liked: Rooms and location
Disliked: Check out. Problem with card

Generally nice hotel in good...

Liked: Good regular room servicing
Disliked: The room was bit tired, the shower flooded on to the bathroom floor despite attempts to stop it and required mopping up after each use

Exceptional

Disliked: It was very tricky to get to the room and out of the hotel.

Exceptional