The Gilvenbank Hotel

Superb

Gilvernbank

Liked: The staff where brilliant nothing was to much bother for them, we will definately be returning

Exceptional

Good

Liked: Staff were lovely, friendly & helpful. Breakfast was nice! Bar next door which is lovely and has live music on Saturdays. Room was OK.
Disliked: My room was a little dated, but I was informed some rooms have been done up so perhaps requesting a recently refurbished room would be a recommendation. My bathroom could have been cleaned better, there is black mould along bath edge and dirt along the bath panel edge, both could easily be resolved. My shower head was spirting out water and had tape on it, as it must be faulty, it also would not stay properly in the shower hold in the wall- which was not ideal. I did let reception know to repair. She was very nice about it.

Superb

Liked: Got a room at short notice and also staff very helpful when i thought id lost my wallet

Exceptional

Superb

Manager could do better.

Liked: The location to where we were going was perfect.
Disliked: We were checking out early before breakfast and we asked if we could have a take away breakfast to which we were told yes. Unfortunately the manager wasn't in agreement, very unhelpful and rude with no interest in going the extra mile to ensure guests are happy and catered for.

A lovely stay, with everything...

Liked: Clean, tidy property with everything you needed. Breakfast and dinner here was lovely, short walk to a local shop. Good location.
Disliked: Room was a little bit warm if I had to be very picky!