The Gibside Hotel

Good value stay

Liked: The bar was excellent and well used. The location was very central and the breakfast was excellent
Disliked: Although there was a No Smoking sign on the bedroom door there was a distinct smell of smoke in the room. The bath towels particularly smelt of smoke.

Superb

Very good

Superb

Poor

Liked: Room size
Disliked: No lift, no A/C, no power sockets by the bed, no luggage rack, small TV with no access to the inputs, the bathroom extraction not working, the shower knob stiff, you can really feel the mattress springs.

Good

Liked: Great location very good breakfast helpful staff all round very good value for money
Disliked: Not sure if there was a lift seen a service lift stairs could be difficult we used back hotel so might be a lift at the front

Exceptional

Not worth the money, very...

Liked: I will say the Reception area was lovely the guy on reception checking people in was so helpful.
Disliked: I still haven’t had a response, But I stayed in the Gibside hotel last night (Thursday night) and I’m not normally one to kick up a fuss, however for the price I paid, to what my room was I was so disappointed. However my room had stains on the bed sheets. the spoon and mugs were dirty. The bathroom mirror was broke, the beds were two twin beds pushed together so you fell down the middle. The tv remote was filthy and had food stuck to it and the lights on the side of the bed didn’t work properly. The bathroom was blocked so everytime you had a shower the bath would fill up stuff was coming out the plug hole. The hair dryer also kept cutting out whilst using it and the bottom of the draws in on the desk had fell off. I went to reception to tell them however there was a sign saying they were away from the desk. I was so disappointed that I spent just over £80 for this! I even tried to find another hotel near by to see if I could move, I couldn’t relax in a room which was filthy. I sent off but still haven’t received a response

Nice place - rooms basic...

Liked: Friendly helpful staff and nice restaurant/ bars
Disliked: The rooms were a bit tired. Fan not working. Pretty basic