The Gibside Hotel

Change the fat at breakfast.

Liked: Great location. Bar staff gave great customer service in the evening. Perhaps the bfast team could take on some tips. Room dated but roomy. Lovely setting on the high street but great views at the back.
Disliked: Hotel is a little dated. Pillow linen yellow. Beds, two singles pushed together you could feel the base and springs on one side, so slept in other which was OK. Very warm room but opened window.. bathroom has been updated but toilet doesn't flush well or the water is yellow round here. Directions for parking could be better if you're not local. Breakfast room is very pretty. Sadly everything else was a shocker. I stood around for a few minutes while the waitress stood in the kitchen talking about the night before. I said good morning twice, hoping that she would hear. Once seated and before I had had a chance to look at the menu she asked me what I wanted. I went for a full English. It arrived within a couple of minutes. It all had an odd smell and taste and swimming in fat. I had to leave it. The teapots spout was badly chipped and dirty. I didn't try what was inside. When I was checking out. The lady on reception said I had to settle up for the bfast I had had. I explained it was included in my bookings.com reservation. She was adamant it wasn't, even after showing her the invoice. I also explained how I had to leave it as it was inedible. She then agreed that it had been paid for.

Hot room, staff could be...

Liked: Breakfast was really good food wise and the staff in the bar area were really friendly and helpful
Disliked: The room could’ve had some air con it was very hot, the breakfast staff could’ve been increased as there just seemed to be a single member serving and taking everyone’s orders.. this probably resulted in a breakfast item being left off my plate which is understandable as she was so busy. There was little to no conversation as the same member of staff was rushed off her feet. Same goes for the reception staff. I felt a bit aggrieved at attitudes on 3 separate occasions being dealt with by the same person. And on checkout there was no friendly how was your stay or I hope you enjoyed your stay. I asked also for a little something to be arranged for the room on arrival in an email which I didn’t get a response to.

Very good

Very good

A very comfortable and relaxing...

Liked: Friendly staff. Comfortable room. Good food. Convenient location for Newcastle Airport.
Disliked: No improvement could be made.

Very good

Liked: good established hotel
Disliked: having stayed previously for a few weeks i had breakfast included but on this stay it wasnt and after checking i paid more than i did when i had breakfast included, always check what yoou book

Location great, hotel restaurant lovely...

Liked: Clean and comfortable but bathroom needs a refurbish, no sink tap and burnt out lights
Disliked: Local, near to all bars and restaurants, staff amazing and friendly, excellent breakfast by chef Stephen served with a smile and Carol and Jonny in the restaurant were amazing made my stay, thank you to Hayden on reception for carrying my suitcase

Disappointing

Liked: The breakfast was inadequate very disappointing I had continental which consisted of cereal and yogurt no pastries my husband had poached eggs which were tiny huge piece of white bread not toasted

Pleasant