The pros outweighed the cons here. Great ambiance in a very clean room. Breakfast buffet for 3 hours. Very comfy beds. Recommended.

Liked: Clean; friendly staff; good food; comfy bed.
Disliked: Water pressure low. Phone didn't work.

Room was overpriced, small and somewhat awkwardly laid out. Bedding was great. Service was good. Won't rush back.

We were given a room that was already occupied. I opened the door with the door key and there were people in the bed. How embarrassing this was for us and also the people in the room. All we received was a I am sorry. You would have thought that we would have been given a free dinner or even a free night stay in the hotel.

Great location we actually walked...

Good

Disliked: pipes exposed on the bedroom ceiling.

Brilliant 2 night stay, perfect...

Liked: Front of staff were fantastic very helpful and welcoming,, Breakfast was good but a little manic with not enough tables on 2nd day but was ok . Location brilliant for the falls and rainbow bridge. Only thing and it?s a small thing please when such a beautiful hotel that delivers on everything, why such small towels when everything like robes and slippers in place

Exceptional

Passable

Good

Liked: Close to the Falls

I will be returning!

Liked: The entire stay was as I expected. Friendly, helpful staff. The room was beautiful, from the decor to the easy the package I purchased and how it was set up. Dinner at Savor was very nice and fancy. And breakfast was A+. Im coming to stay again.
Disliked: Nothing. Enjoyable stay!!!

Our next overnight in Niagara...

Liked: Free valet parking is huge! The well appointed 19th floor lounge with its stunning view was a bonus and to have Savor, the fine dining restaurant of Niagara Falls Culinary School within a two minute walk was a big plus, too.

Good