The Giacomo An Ascend Hotel Collection Member Guest Reviews
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|0.4 miles from Niagara Falls centre|
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Romolo, Toronto, visiting The Rapids Theatre Sun, 15 November 2015
The pros outweighed the cons here. Great ambiance in a very clean room. Breakfast buffet for 3 hours. Very comfy beds. Recommended.
Liked: Clean; friendly staff; good food; comfy bed.
Disliked: Water pressure low. Phone didn't work.
Thomas & JoAnn M, Buffalo, visiting Artpark Tue, 27 August 2013
Room was overpriced, small and somewhat awkwardly laid out. Bedding was great. Service was good. Won't rush back.
Diane Lannon, Clifton Springs Tue, 28 February 2012
We were given a room that was already occupied. I opened the door with the door key and there were people in the bed. How embarrassing this was for us and also the people in the room. All we received was a I am sorry. You would have thought that we would have been given a free dinner or even a free night stay in the hotel.
Melissa Fri, 20 July 2018
Liked: The staff was extremely friendly, we were close to the falls , the rooms are awesomw, and the breakfast was amazing. We can't wait to visit again'
Alix Fri, 20 July 2018
Liked: Room was beautiful, staff was very nice, location was great.
Disliked: The hose in the tub was broken.
Russell Fri, 20 July 2018
Liked: Close to Niagara falls.Very friendly staff! Looking forward to our next trip!
Mark Fri, 20 July 2018
Liked: Faily clean, very quiet. Excellent staff, great bed. The included breakfast was much better than we expected.
Disliked: Our bathroom was not as clean as it could have been.
Verified Hotel Guest Fri, 20 July 2018
Liked: The staff was amazing. Every effort was made to make sure we had a comfortable stay. This includes free valet parking, storing our luggage, giving us early access to breakfast. Super friendly folks who know the area. Sky view lounge rocks!
Joyce Thu, 12 July 2018
It was a nice stop...
Liked: Staff was very nice. The hotel have a lot of character for a boutique hotel. The view on the top deck was spectacular. The common room on the top floor was very cozy... it was very nice touch even if we did not get to use it. Location was very good... we walk to the Niagara Falls Park.
Disliked: The room smell musty. There was no view from our room. Pillows could be updated. The drink in the bar was overpriced $ 18 per drink for a Manhattan.
Anonymous Mon, 9 July 2018
Nice staff, good location, room...
Liked: The location is ideal for everything. There is nice view from roof "room" (we thought it is a bar, but there was no service). They offer sort of "valet" parking.
Disliked: Although the breakfast was "complimentary", I would expect something more convenient for 300 USD per night.
James Sun, 8 July 2018
Liked: Included breakfast is a nice way to start the day.
Disliked: The bar area could be better staffed when open.
Marti Fri, 6 July 2018
Crystal Wed, 4 July 2018
I had an amazing time
Liked: The view from the room was AMAZING. The Staff was friendly, helpful, very nice. The room was PERFECT!!!!!
Disliked: NOTHING!!!!! We loved it all