The Giacomo An Ascend Hotel Collection Member Guest Reviews
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Romolo, Toronto, visiting The Rapids Theatre
The pros outweighed the cons here. Great ambiance in a very clean room. Breakfast buffet for 3 hours. Very comfy beds. Recommended.
Liked: Clean; friendly staff; good food; comfy bed.
Disliked: Water pressure low. Phone didn't work.
Thomas & JoAnn M, Buffalo, visiting Artpark
Room was overpriced, small and somewhat awkwardly laid out. Bedding was great. Service was good. Won't rush back.
Diane Lannon, Clifton Springs
We were given a room that was already occupied. I opened the door with the door key and there were people in the bed. How embarrassing this was for us and also the people in the room. All we received was a I am sorry. You would have thought that we would have been given a free dinner or even a free night stay in the hotel.
Jason Fri, 25 July 2025
Pleasant
Natalia Fri, 25 July 2025
I would definitely come back!
Liked: The service costumers, the location, the room, the facilities!
Disliked: The water pressure in my bathroom shower was very weak, and hardly any water came out. Only on the shower.
Anonymous Thu, 24 July 2025
Good
Liked: breakfast was the normal free breakfast that most hotels offer, our room was small and not as nice as the photos on line, but it was clean, needs another chair, 1 chair for 2 people
Disliked: TV had all kinds of problems, needs a second chair in room
Dr. Mon, 21 July 2025
Exceptional
Liked: Very clean
Haney Sun, 20 July 2025
Disappointing
Nils Wed, 16 July 2025
Pleasant
Amber Mon, 14 July 2025
Very good
Melissa Sun, 13 July 2025
Great location - hotel needs...
Liked: Location was perfect
Disliked: Mattress was very soft with indentations. Needed to be replaced
Lepto Sun, 13 July 2025
Exceptional
Grace Fri, 11 July 2025
Pleasant
Liked: High rise. Spacious. Good breakfast.
Disliked: Staff are not responsive. Security deposit not refunded even after check out from hotel for 12 calendar days.