The Giacomo An Ascend Hotel Collection Member Guest Reviews
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|0.4 miles from Niagara Falls centre|
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Romolo, Toronto, visiting The Rapids Theatre Sun, 15 November 2015
The pros outweighed the cons here. Great ambiance in a very clean room. Breakfast buffet for 3 hours. Very comfy beds. Recommended.
Liked: Clean; friendly staff; good food; comfy bed.
Disliked: Water pressure low. Phone didn't work.
Thomas & JoAnn M, Buffalo, visiting Artpark Tue, 27 August 2013
Room was overpriced, small and somewhat awkwardly laid out. Bedding was great. Service was good. Won't rush back.
Diane Lannon, Clifton Springs Tue, 28 February 2012
We were given a room that was already occupied. I opened the door with the door key and there were people in the bed. How embarrassing this was for us and also the people in the room. All we received was a I am sorry. You would have thought that we would have been given a free dinner or even a free night stay in the hotel.
Randall Thu, 11 October 2018
Great location we actually walked...
Colin Thu, 11 October 2018
Disliked: pipes exposed on the bedroom ceiling.
Nora Tue, 9 October 2018
Brilliant 2 night stay, perfect...
Liked: Front of staff were fantastic very helpful and welcoming,, Breakfast was good but a little manic with not enough tables on 2nd day but was ok . Location brilliant for the falls and rainbow bridge.
Only thing and it?s a small thing please when such a beautiful hotel that delivers on everything, why such small towels when everything like robes and slippers in place
Alec Mon, 8 October 2018
David Mon, 8 October 2018
Victor Sun, 7 October 2018
Liked: Close to the Falls
Chantai Sat, 6 October 2018
I will be returning!
Liked: The entire stay was as I expected. Friendly, helpful staff. The room was beautiful, from the decor to the easy the package I purchased and how it was set up. Dinner at Savor was very nice and fancy. And breakfast was A+. Im coming to stay again.
Disliked: Nothing. Enjoyable stay!!!
Curtis Sat, 6 October 2018
Our next overnight in Niagara...
Liked: Free valet parking is huge! The well appointed 19th floor lounge with its stunning view was a bonus and to have Savor, the fine dining restaurant of Niagara Falls Culinary School within a two minute walk was a big plus, too.
Julie Wed, 3 October 2018
Jeanne Tue, 2 October 2018
Would highly recommend it!
Liked: The staff was wonderful especially valet service& check in. Warm cookies and cold milk at night were a nice treat. We originally booked 1 night but we decided to stay for 3 since we liked it so much. $116 per night.
Disliked: Everything was great