The Gates Hotel South Beach Guest Reviews
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Bhachech Wed, 2 July 2025
Disappointing Honeymoon Stay – Great...
Liked: Great aesthetics and ambience. Modern pool area, and easy access to beaches and ocean drive (party clubs)
Disliked: We stayed here for our honeymoon and were impressed by the beautiful ambience and design. Unfortunately, the service didn’t match the aesthetics.We had issues right from check-in — the room lock battery was dead and we had to wait for maintenance. Our room had a poor view (a dump truck parked outside) and the drapes didn’t offer full privacy (Deceiving pictures on Booking.com and google). When we complained about being uncomfortable they just offered extra bedsheets to cover the portion that the drapes couldn’t which was very weird to us.Secondly, room service was slow and unresponsive, often requiring multiple calls.Thirdly, our toilet was leaking, though the manager did respond professionally and changed our room.Lastly, the bathroom door doesn't fully close and leaves large gaps—if someone walks by while you're in the shower, you might as well be on display. It's an odd layout that doesn’t offer any real privacy.Overall, the experience didn’t live up to expectations for such a special occasion and the price we paid for a 4 star hotel. Moreover, the parking was very expensive ($55/ night) and we had to use public parking for our stay. The 3 star hotel we stayed in Orlando was much better than this one.
Brittany Wed, 2 July 2025
Great value hotel in good...
Liked: I love the location and how it’s a small hotel . Very cozy
Disliked: The property does need some TLC but overall it’s clean and In a good location
Tamara Mon, 30 June 2025
Good
Liked: Property was located a few blocks from Lincoln Road, easily accessible. Close proximity to the beach.
Tanya Sun, 29 June 2025
Passable
Anonymous Sat, 28 June 2025
Very good
Liked: I would definitely recommend this hotel.Marcia from the reception was extraordinary and made me feel very comfortable to extend my stay.
Luiz Sat, 28 June 2025
Very good location and complimentary...
Liked: The hotel was great and the staff very helpful.I had a couple of things to solve during my stay and the staff did it very well.Marcia from the reception was extraordinary and made me feel very comfortable to extend my stay.I would definitely recommend this hotel.
Mariah Mon, 23 June 2025
Exceptional
Liked: Everything
Disliked: There was nothing to not like.. amazing staff and hotel.
Rudra Mon, 23 June 2025
Exceptional
Muhannad Sat, 21 June 2025
Disaster
Liked: Only location
Disliked: The service. The cleaning. The quality.
Selena Sat, 21 June 2025
Good