The Gates Hotel South Beach

The hotel provides very good...

Liked: The hotel staff is super friendly and helpful. The hotel is very clean and has got all the necessary facilities, which make the stay very comfortable.

Superb

I enjoyed my stay location...

Liked: Location and a lot of activities on site. Bed was very comfortable.
Disliked: Pillows to soft for me

Exceptional

Liked: Simon on reception is very nice and very helpful. There is another lady on reception when we checked in, sorry didn't get her name, but she was also very very helpful and helped me sort out a car hire issue we had with Avis. Thanks to all the staff, including the nice gentleman who helped bring our bags to our room, he was very nice and well.Thanks to all the staff for everything over our 2 stays here. Thanks especially to housekeeping who make a very nice towell birthday cake display on our bed for my wife's birthday. It was so nice and kind of everyone.Rooms were clean and big enough. Beds were very comfortable. Location of hotel was good. They also have 1 hour free electric bike hire that was excellent.
Disliked: They wanted $20 per item per night to keep some of our luggage while we're on our cruise for 4 days, even though we were returning to stay with them for another night when we returned.The bike hire was only free for one hour which went faster than you'd expect and it was $15 dollars per hour if you went over the first hour so you need to watch your time.

Very good

Liked: The location
Disliked: The pool

Superb

Disappointing Honeymoon Stay – Great...

Liked: Great aesthetics and ambience. Modern pool area, and easy access to beaches and ocean drive (party clubs)
Disliked: We stayed here for our honeymoon and were impressed by the beautiful ambience and design. Unfortunately, the service didn’t match the aesthetics.We had issues right from check-in — the room lock battery was dead and we had to wait for maintenance. Our room had a poor view (a dump truck parked outside) and the drapes didn’t offer full privacy (Deceiving pictures on Booking.com and google). When we complained about being uncomfortable they just offered extra bedsheets to cover the portion that the drapes couldn’t which was very weird to us.Secondly, room service was slow and unresponsive, often requiring multiple calls.Thirdly, our toilet was leaking, though the manager did respond professionally and changed our room.Lastly, the bathroom door doesn't fully close and leaves large gaps—if someone walks by while you're in the shower, you might as well be on display. It's an odd layout that doesn’t offer any real privacy.Overall, the experience didn’t live up to expectations for such a special occasion and the price we paid for a 4 star hotel. Moreover, the parking was very expensive ($55/ night) and we had to use public parking for our stay. The 3 star hotel we stayed in Orlando was much better than this one.

Great value hotel in good...

Liked: I love the location and how it’s a small hotel . Very cozy
Disliked: The property does need some TLC but overall it’s clean and In a good location

Good

Liked: Property was located a few blocks from Lincoln Road, easily accessible. Close proximity to the beach.