Exceptional

Superb

Nice!

Liked: We very much enjoyed our stay. The room was clean and comfortable, and the location was perfect for our Universal Studios days. The hourly transportation to and from was great!
Disliked: In the room was quiet, but you could hear everything going on in the rooms from the hallway.

Very good

Liked: Great atmosphere.

Exceptional

just a joy to stay...

Liked: The style is just lovely, I came from London and had the best 4 days there with my 2 teenage sons.The staff were just spot on, kind, polite but most important, welcoming.I felt relaxed and at ease as soon as I walked in to the moment I left.just a wonderful treasure of a hotel with great history.can?t wait to stay again.
Disliked: honestly nothing stands out and I?m struggling to think of something, so on that note, NO there wasn?t anything I disliked.

Exceeded our expectations!

Liked: All of it! Room, Pool, Restaurant, Staff, Location, Trolley service
Disliked: Nothing, It was perfect!

Great stay for 1st time...

Liked: The staff and customer service was great! Very personable and friendly.
Disliked: I had an issue with the ac/heat in my room, where there was an attempt at it being fixed and it appeared to be, but ultimately it wasn't because it started making a loud noise again. Luckily, the weather was at a temperature where I didn't need it on, but there was an attempt by the hotel to correct it, so that was good, and the repairman was awesome.

Exceptional