Disliked: Because is a spa hotel, I was expecting more of the fitness center

Liked: Attentive and helpful staff, especially Hotel Employee, he was terrific!
Disliked: The Polo Lounge was a complete ripoff. I made the mistake of not checking the price before ordering brunch. I was shocked when I got my check and saw they charged me $190 for 2 people! I will never eat there again!

Liked: Service and standards

Liked: Service is top notch and first class
Disliked: Brought the kids to use the pool and it was down despite being old on the phone it was open. Bummer for the kids but hey what r ya gonna do

Liked: It was close to my work location
Disliked: I immediately needed a new room as the one assigned had too strong an odor of cologne. On day two, house keeping never came to my room after requests at 230 pm. and again at 4 pm. It wasn't until 930 pm after arriving back and a third request was made.

Disappointing

Liked: The computers were down on check in so the line was very long. The staff was very gracious and the room was pretty however the vent in the shower was dirty/ dusty ang gross. Also the fire alarm went off 2x Saturday night. Supposedly pulled by a drunken wedding guest from the ballroom downstairs. Overall disappointing for a place I depend on for a top notch experience.

Exceptional

PERFECT!!

Liked: All the amenities were great and staff was helpful and friendly.
Disliked: We would have liked a wet bar in the room and/or a small refrigerator. We only had a cooler. Would also love to see more lighting in the room, and a place to put yr clothes in the bathroom while taking a shower. However, your hotel is lovely and so are the people.

Exceptional