The Gainsborough Bath Spa - YTL Classic Hotel

The hotel was clean and the staff friendly and located near to the Bath Forum, which is why we chose it.

Liked: Reception when we checked in.
Disliked: Nothing was bad.

Disappointing

Pleasant

Liked: Fine in general but nothing special

Exceptional

Disappointing

Liked: The hotel was comfortable, but nothing really special other than the mineral baths which were very pleasant.
Disliked: After travelling for 24 hours, our one room was not ready, having repeatedly been guaranteed that it would would be ready at the 3pm check in time.We were simply told to sit and wait. No offer even of a cup of tea, this despite me having told the staff that my wife was ill. In fact she spent the entire stay sick in bed.To add insult to injury, the manager implied that it was my problem as I had requested two rooms close to each other, which was an option available when making the booking on booking.com.When I suggested that the manager personally check on the status of the room he told me I was shouting (which I was not) and was rude.

Exceptional

Exceptional

This is a missed opportunity...

Liked: The thermal spa - but you could only use it in very restricted hours
Disliked: The new decor is dull & depressing.The receptionist was charmless & unpleasant.The fee for ‘incrementals’ added to the card unnecessary & incorrect.

A luxury and boujee stay!

Liked: Style and comfort! A very Boujee hotel.
Disliked: Nothing it was a straight 10/10

Exceptional