The Gainsborough Bath Spa -YTL Classic Hotel, Bath

I will be back soon...

Liked: Everything was 5* everyone is very friendly and caring the staff can not do enough for you the food is exceptional and the spa treatments and staff are worth a treat for yourself
Disliked: I wished I could of stayed longer

Fabulous

Disliked: My wife had a quite expensive treatment on the Spa. After the treatment, she was supposed to receive a tea and relax in the "relaxing area". But the issue was the area had lots of towels on the side pool chair/beds from guests trying to hold their places making my wife having to have her tea in a bench and also the area had lots of noise from other guests.

Pleasant

Disliked: Cutlery at breakfast was a mission as not available without asking

Exceptional

Liked: Great location, very helpful and friendly staff.... facilities and spa amazing , thank you

Exceptional

Liked: Excellent position and keen and friendly staff. The Spa was fantastic.
Disliked: Nothing

Exceptional

Wonderful relaxing weekend

Liked: Amazing staff and food.
Disliked: The bed was too soft for my partner

Lovely in parts but disappointing...

Liked: Room service was tasty, beds very comfortable
Disliked: Spa pools were too cold, the hot thermae spa wasn?t working either on the Sunday, which was very disappointing as we had paid for two dull days use (we only used it Sunday afternoon). We had to use the sauna to warm up. The service was disappointing as my husband had gone there personally to arrange special treats and an early check in. Despite the hotel calling me in advance to check our arrival time, the room still wasn?t ready on arrival and it took them two hours to deliver all of the items my husband had arranged ( flowers, food, champagne). They were apologetic but it ruined the effect and what was supposed to be a ?special treat?. Then to find the spa sub standard on the Sunday was very disappointing. We also requested our bags to be sent down for check out as we had arranged a later time of 2pm but this hadn?t been done when we checked out at 3.30, so we could of enjoyed the room for longer ourselves instead of rushing to get to the spa, as clearly they had no use for it.