The Franklin Hotel - Starhotels Collezione Guest Reviews
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Charles Wed, 20 March 2024
Very good
Mishari Thu, 7 March 2024
Very good
Ricardo Fri, 1 March 2024
Convenient, good enough.
Liked: Location
Disliked: Small rooms.
Kira Sat, 24 February 2024
Very good
Prem Sat, 17 February 2024
Overall my stay was beautiful...
Liked: The hotel is very clean and modern. The deco is beautiful.
Disliked: Paid for the room on booking.com and when we checked in at the hotel the staff member made us pay again even though we had provided proof of payment. He said the payment wasn’t reflecting on their side but he had not checked the booking.com portal which was not our problem. We had to pay over a thousand pounds for one night and said he would refund it back once the payment reflected. My issue was what if I didn’t have the money to pay again as I had already paid on booking.com. I honestly didn’t appreciate this, the money was later refunded the next day but it caused me some inconveniences that I had not anticipated.
Rachel Sat, 17 February 2024
Good stay but won’t be...
Liked: Loved the interior very clean and modern
Disliked: We ordered room service and the food and cocktail I ordered wasn’t great. Also there was an additional £18 accommodation “tip” added to the bill which was not communicated and just taken.
Andrew Fri, 16 February 2024
Exceptional
Mohammed Thu, 15 February 2024
Highly recommended in Chelsea
Liked: Location, cleanliness, design
Disliked: Nothing
Joanne Mon, 12 February 2024
Wonderful
Liked: Style and furnishings
Disliked: Size of bathroom in junior suite
Nasrine Mon, 12 February 2024
the employees were very nice...
Liked: location and outside decoration
Disliked: dated not enough light