The Fontaine Guest Reviews
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|3.6 miles from Kansas City centre|
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Regina Tue, 20 July 2021
Dominic Mon, 19 July 2021
Great Rooms, Poor Staff
Liked: I stayed here on July 15-16 and upon checking in, the front desk staff was good and helped create a good first impression of this hotel. The hotel was very clean and updated. Our room was also very clean and modern. The house keeping staff was scene in the hallways throughout our stay and was nothing but professional and kind to us. Upon our second visit to the lobby front desk the night of 7/15, we were greeted with irritation and annoyance from a new set of staff. We were curious to see if the front desk staff had any disposable masks to give out for those waiting for Ubers or wanting them for their outings. While it seems other hotels did based on our experience in the city from the previous weekend, they informed us they did not. While this was not a problem, the manner in which we were told was disappointing. The tall, slender man behind the desk replied with a simple and short ?no.? Then just looked at us instead of recommending another store, restaurant or hotel that may have some. After this sour interaction, we move across the lobby to sit on the chairs as we waited for our Uber. While waiting, the man and girl, both behind the front desk, continued to laugh and joke then when another guest approached the front desk, the young girl remained seated and was visibly annoyed when answer a question from the guest. This front desk staff was quite disappointing when considering how well the hotel housekeeping was, how expensive they charge per night and how well taken care of the hotel was. While I may stay here in the future, I don?t think I would allow any of my friends or family to deal with the lack of respect or attention, from the front desk staff.
Disliked: Front desk staff on evening of 7/15
Allen Wed, 14 July 2021
Trip to KC
Liked: This hotel and location is great if you like a clean, nice place with walking distance to great food and shoppes.
Ekaterina Tue, 13 July 2021
Jonathan Tue, 13 July 2021
Edwin Sun, 11 July 2021
Liked: Main lobby is quite charming
Disliked: The room was nice but very poor lighting! No lamp by the chair which means no using the chair for reading. The lighting in general was not adequate. The breakfast should have been included in the overall price. Very ?cheap? to charge for the coffee and meager rolls or cereal. We ate elsewhere!
Mollie Wed, 7 July 2021
Adrienne Wed, 7 July 2021
Scott Wed, 7 July 2021
Liked: We enjoyed how nice our room was, the rooftop pool, and how close this hotel was to restaurants and shopping. We walked all over and felt safe and really enjoyed ourselves.
Summer Tue, 6 July 2021
Liked: The bed was very comfortable and the room was very clean! Very relaxing and friendly staff!
Disliked: Absolutely nothing! Everything was amazing!