Name: The Falstaff Hotel in Canterbury
Address: 8-10 St Dunstan's Street, Canterbury
Telephone: 0745 127 3975
Rating: 4.25

Not great as slept poorly

Liked: Location
Disliked: Room not suited to hot weatherNo air conditioning v small windowsTherefore v poor sleep

The go-to hotel in Canterbury....

Liked: Proximity to everywhere
Disliked: Nothing. Great as usual

Good

Liked: Comfortable and friendly
Disliked: Happy Hour complimentary Cheese and biscuits wea available on a “first come,first served basis”. Had to ask Manager to replenish which eventually was done.

Superb

Very good

short!

Liked: the bed and furnishings were extremely comfortable and warranted the price.
Disliked: For the price in Canterbury, I was expecting the bathroom to be a little more luxe (as well as the breakfast) and to have had air conditioning. My room was on the ground floor, so it felt a little unsafe to leave the window wide open (anyone could have got in), but it was far too hot not to have the window open!

Bad Service

Liked: The beds were comfortable.
Disliked: I booked a Superior King Room for my mother and I for 3 nights. Before we arrived I had told the hotel that my Mum is 82 and has disabilities. She can only walk short distances and has a wheelchair. On arrival the room we got was not a Superior King Room and was on the first floor up a flight of stairs (No lift). After some negotiation they eventually moved us to a ground floor room. This room again not what I booked. None of the electric sockets worked, bulbs were out in the lamp shades and the toilet seat was broken. When trying to complain there was no customer service and they didn't want to know. At breakfast we were put in a separate room away from the main breakfast room with bucket in the middle of the room and the ladies toilets were damp.

Overall positive stay

Liked: Vey much enjoyed the.hotel its staff and the breakfast.Room hot due to weather with only a small fan to cool down and no fudge in room.Overall positive experience
Disliked: Absence of fridge, ironing board and smayfan

Good

Liked: God breakfast and friendly staff
Disliked: Difficult to ventilate room No air conditioning and windows difficult

Very poor

Liked: Very annoyed we had to pay to park. £24 for 2 night stay. No mention of this on the booking confirmation.That amounted to 10% increase. If known we would have stayed elsewhere. Will try to avoid your website on future as it is misleading
Disliked: See above