We enjoyed our stay. Loved having so many things close by. San Jose is a great little place.

Liked: Clean; very nice.
Disliked: Food service - was on time but not fantastic food.

Passable

Exceptional

Liked: The view comfort of my room very nice service very helpful rate 10 outta 10
Disliked: N/A

Great stay at the Fairmont.

Liked: Easy check in and really nice room. I enjoy the clean environment and friendly staff.
Disliked: I have no complaints. Everything went well. I will definitely be coming back.

Good

Exceptional

I had a wonderful stay...

Liked: The staff was really friendly and really helpful
Disliked: I honestly liked everything about my stay only thing wrong was our floor was wet

very disappointed and dissatisfied

Disliked: Everything about this hotel was very bad from the front desk to the parking... I mean they charge you for everything including wifi horrible and when you have a complaint they really don't help you alot of the facility was filthy and old very outdated i thought this hotel was a 5 star but its obviously not. No channels worked in the room neither or the mini fridge.

Exceptional

Passable

Liked: The bathroom, the comfort of the bed, free parking.
Disliked: The pool was not open, had to pay for TV, little to no hot water in shower, no refrigerator. Was told the restaurant was not open, had to order food and have it delivered, or pick it up.