Overall good stay with great...

Liked: Location was great and the hotel was very clean, well designed, and stylish. All the staff - from valet to desk to restaurant - was helpful and friendly. My two young kids - ages 8 and 9 - went to breakfast alone for the first time while I was at a work meeting and the staff treated them like VIPs and made sure they got back to our room ok. So kind
Disliked: The room was a bit of a let down. We had a ground floor, vaulted suite and it was pretty dark and dated feeling on the inside. They layout, furniture, and overall interior design could be much better in that space to make it feel worth the extra money we paid. The pictures made it look nicer than it was. Would not stay in that room again.

Exceptional

Bad room worse staff

Liked: Location is good
Disliked: They placed me in a room on the first floor that was like a dungeon with only 2 small windows close to the ceiling. There is no sound proofing and the hotel decides to empty dumpsters at 5am in the morning, so I am awoken to trucks beeping and metal slamming...if you are ever given room 108 request a change immediately. This room should be used for storage .When I mentioned this to staff, they "noted" it on my account and no effort was made to make things right. If you are aware there is loud noise that occurs right outside of a room you rent at least soundproof the room

Exceptional

Could be so nice but...

Liked: Loved the location and vibe of the hotel. Willow, the restaurant attached was fabulous. We were there 5 nights and only had our room cleaned 2x. Begged for towels and finally demanded the sheets be changed on the last night. My stay was double charged and the very snotty manager was dismissive and arrogant. I have two receipts from two credit cards and this will be. Escalated to management and my credit card companies can handle it with them. I've honestly never been treated so poorly in a hotel as this stay. Too bad as we will be in the area every month and this will NOT be where we stay or recommend to the other families on the team.
Disliked: The manager who felt like she could talk to me like a criminal

Superb

Liked: close to everything

Exceptional

Exceptional

When my TV didn't work,...

Liked: Excellent Location, Staff friendly and helpful.