The Essex Resort And Spa

Great Hotel!!

Liked: Great hotel overall!

Very cool and very unique

Liked: Very cool place!
Disliked: Indoor pool had private swimming lessons during our time which made it difficult to utilize.

It was ok, but next...

Liked: The pool was very nice.
Disliked: The smell in the whole hotel was very disturbing. The air conditioner was too loud.

Passable

Liked: Room was clean
Disliked: Hammering on the roof at 7:30am. Night staff helpful. Morning staff very unfriendly. Receptionist? did not even acknowledge me when I came down to the lobby…I was only person there. She was busy looking at her phone. Leaving with the luggage cart, we had to ask the female security or bellhop? Twice to help us through the doors. Overall, the hospitality was nonexistent this morning. Maybe that is normal in the North, but highly frowned upon where I live. I think they need to have a review on how to treat guests…

Exceptional

Exceptional

Lovely place in a convenient...

Liked: The location is extremely convenient and the facility is beautiful. The room was dusty and the personnel did not really use any form of good manners, from the front desk staff to the staff around, someone delivered a pop up bed just handing it over and saying “here it is” (not even bringing it into the room or explaining that it was already made and how to put it down). I would have definitely excepted a more welcoming and relaxing environment.

Exceptional

Superb