Old building but updated nicely however any action you make in or around this place requires help from the staff and so of corse they need to be tipped.

Liked: Outstanding staff very helpful.
Disliked: Over $--- per night and nothing was complimentary, even had to tip room service for free ice. It is very common to get a coffee a maker in the room or coffee service in the lobby, $9.00 with tip for a pot of coffee to the room.

Liked: The hotel is absolutely beautiful. My room was large, very clean and extremely comfortable. The staff was very helpful and pleasant. The location was within walking distance to many restaurants and shopping in the Prudential Center.
Disliked: No, everything was perfect.

Liked: Location to shopping district
Disliked: Very old and antiquated . Needs to be updated . Certainly does not deserve 4 stars

Liked: Great staff and loved the suite room. We will definitely return to this wonderful hotel.
Disliked: No

Liked: The location was perfect for what I wanted to do! Shopping and dining were just steps away! Hotel was lovely and had lots of charm!
Disliked: Bed was a full sized (too small for 2 adults) and rooms and bathrooms are much smaller than the photos.

Liked: The living area

Liked: Everything! We can't wait to stay here again!

Liked: Old style charm.
Disliked: Valet not available midnight to seven.

Liked: Location
Disliked: Issue with front desk.