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AustraliaThe Elephant & Castle Hotel Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Charlie Sun, 6 July 2025
Exceptional
Liked: Clean and tidy. Service was great and staff answered any questions I had.
Bryn Thu, 3 July 2025
Passable
Liked: Location excellent
Vivian Thu, 3 July 2025
Exceptional
Stephen Wed, 2 July 2025
Dissapointed
Liked: MALE STAFF ON RECEPTION NOT HELPFUL WHEN WE ARRIVED.WE REQUESTED BOOK IN AT 2PM AND THIS WAS AGREED. WE TRIED TO CHECK IN AT 2.14PM AND TOLD TO COME BACK AT 2.30PM ROOM WAS OK AND BEDS COMFY.ASKED ABOUT BREAKFAST ON MONDAY MORNING AND TOLD IT WOULD BE ONLY CONTINENTAL IN THE ST MARY'S SUITE AND NOT OUTSIDE ROOM AS EMAILED.MONDAY MORNING NO BREAKFAST AND TO BE FAIR THE LADY ON THE RECEPTION COULD NOT APLOGISE ENOUGH.WE WENT TO WETHERSPOONS FOR BREAKFAST.SHE APOLIGISED AGAIN WHEN WE CHECKED OUT.APPARENTLY NO STAFF TURNED UP TO SET THE ROOM READY.
Disliked: Lack of breakfast even though we were only expecting continental it never materialised
Suzanne Tue, 1 July 2025
Exceptional
John Sat, 28 June 2025
An excellent overnight stay that...
Liked: Staff very helpfull, breakfast and evening meal very good and a feeling of comfort throughout.
Disliked: Nothing comes to mind.
Andrew Tue, 24 June 2025
Perfectly adequate
Liked: Good location, town centre without much noise or bustle, it's a pretty quiet town!Bathroom clean and well-fitted.
Disliked: They don't normally provide cooked items at breakfast on Monday mornings, just continental style. But we normally eat like that at breakfast anyway so it didn't bother us much. If you really want a full-fry, you can go to the Wetherspoons next door!The sash window in the bedroom was broken, so I had to prop open the lower half with a coat hanger! The upper half was seized solid shut. not good in warm weather, needs fixing (205)
Charles Tue, 24 June 2025
my room was front the...
Liked: breakfast was hot and enjoy to eat
Disliked: lack of communication with your staff as I am profoundly Deaf sign language user - best have menu so i can choose what i will like to eat instead of order whole meal. atmosphere was lovely to see while eating my meal.
Caffull Sun, 22 June 2025
Superb
Vanessa Sun, 22 June 2025
Lovely location but disappointing stay.
Liked: The location was good as was right in the centre. Parking available. Breakfast served until 10am. Clean and comfy room.
Disliked: I arrived after 8pm so had to check in at the bar. The member of staff continued to serve customers for another 10 minutes before dealing with me even though he knew I was waiting. The room looked out over the seating area of the pub so was extremely noisy. I couldn’t work the TV as it had a message saying I wasn’t connected to the internet. I couldn’t work the shower. Another guest tried to get into my room. I assume by accident but not a nice experience.
