Chaotic and uncomfortable

Liked: Attractive building and location, very well located, staff were nice and friendly when you could find any!
Disliked: The room was noisy in terms of both street noise and preventing noise from other rooms, and the flimsy curtains didn't keep out streetlight or natural light, and the bed was uncomfortable, so sleep was very difficult. On arrival at 6 I was told that dinner was all booked up unless I went straight away, which wasn't great as there isn't really anywhere else serving in Newtown on a Monday.And breakfast was a fiasco - despite being required to book a time for it in advance and place my order the night before, when I then found the restaurant in the morning it was unmanned. When I eventually found a staff member, she told me off for not having made a booking, even though it was clearly visible on a sheet of paper she had in her hand, and then grudgingly told me she would make me a breakfast, before leaving me literally alone in an empty restaurant area for 20 minutes (there was a coffee machine with some dregs in it, and she said she'd bring me a cup, but never did - I ended up taking one off another table which looked like it hadn't been used). By the time it eventually came I barely had time to eat it, and didn't have time to pass on any of this feedback to hotel staff (especially as it was also difficult to find anyone for check out!).

Pleasant

Very good

Exceptional

Liked: Breakfast and view from restaurant

Superb

Superb

Good

Good

Pleasant

Disliked: Cooked breakast looked as though if it was just made the night before and then warmed up in the morning