The Elephant & Castle Hotel Guest Reviews
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Write a review
James Mon, 16 May 2022
Chaotic and uncomfortable
Liked: Attractive building and location, very well located, staff were nice and friendly when you could find any!
Disliked: The room was noisy in terms of both street noise and preventing noise from other rooms, and the flimsy curtains didn't keep out streetlight or natural light, and the bed was uncomfortable, so sleep was very difficult. On arrival at 6 I was told that dinner was all booked up unless I went straight away, which wasn't great as there isn't really anywhere else serving in Newtown on a Monday.And breakfast was a fiasco - despite being required to book a time for it in advance and place my order the night before, when I then found the restaurant in the morning it was unmanned. When I eventually found a staff member, she told me off for not having made a booking, even though it was clearly visible on a sheet of paper she had in her hand, and then grudgingly told me she would make me a breakfast, before leaving me literally alone in an empty restaurant area for 20 minutes (there was a coffee machine with some dregs in it, and she said she'd bring me a cup, but never did - I ended up taking one off another table which looked like it hadn't been used). By the time it eventually came I barely had time to eat it, and didn't have time to pass on any of this feedback to hotel staff (especially as it was also difficult to find anyone for check out!).
Chris Wed, 11 May 2022
Pleasant
Jane Mon, 9 May 2022
Very good
Robert Mon, 9 May 2022
Exceptional
Liked: Breakfast and view from restaurant
Whitehouse Sun, 8 May 2022
Superb
Lee Mon, 2 May 2022
Superb
Robert Fri, 29 April 2022
Good
Sian Wed, 27 April 2022
Good
Dhiresh Mon, 25 April 2022
Pleasant
Disliked: Cooked breakast looked as though if it was just made the night before and then warmed up in the morning
Ieuan Fri, 22 April 2022
Perfect Stay
Liked: Staff were brilliant. Receptionist was so kind and helpful. Room was comfy and clean - the bathroom was so clean I thought I was the first one to ever use it!Breakfast was good - enough choice.