Liked: Staff was very friendly and helpful. The room, restaurant and bar were excellent.

Exceptional

It was fine.

Liked: The front desk personnel were very helpful. Somehow our Booking.com reservation was incorrect but they worked hard to correct it.
Disliked: The upstairs bar was supposedly open but when we went upstairs we were told that we could not be seated, even at the bar due to lack of servers. We were given a wait time of over 45 minutes with no explanation. Later we heard from other guests that it was because of the shooting the night before. We certainly understand understaffing. But the hostess was really quite rude and unhelpful. So we got our drinks elsewhere.

Very disappointed in 3 star...

Liked: Location very good. Spa was first class.
Disliked: Terrible value for money, no room service, awful onsite restaurant, front desk that couldn?t be reached by phone most times, doorman didn?t open the door multiple times for my wife including at check in, was over charged by $1500 and had to get charge refunded to credit card, bathroom had cramped combo shower/tub - not what you expect in a $1500 a night suite?.

Worth the extra money for...

Liked: The location was the best! Close to walking bridge to North Shore and over to Bluffview Arts District. On-site restaurant served a fabulous dinner!
Disliked: Nothing

Exceptional

Superb

Liked: The hotel is in a great location. Walking distances to all the restaurants, bars, aquarium, parks and the walking bridge was great! The hotel smells great through out the whole hotel and the staff members where friendly and helpful. My only negative feed back was the breakfast even though the food was comped the hot chocolate was cold and the biscuits where hard. But overall the hotel was great and I would stay here again.
Disliked: In my opinion the breakfast should be a lot better and perhaps a bigger selection when it comes dinner as well.

second time we stayed, and...

Liked: great location
Disliked: pricey

Wonderful.

very nice stay but very...

Liked: Beautiful location and convenient to the atmosphere we were expecting
Disliked: the room was over $500 per nite and we?ve stayed at many name brand Hotels that were just as nice for half of what it cost