The Eden

Superb

Liked: Great hotel! Extremely well located in Santa Monica close to everthing: beach, shops, restaurants, bike rentals and public parking. Great architecture, the breakfast room is super nice!
Disliked: If the rooftop bar would have been opened, it would have been perfect!

Exceptional

Exceptional

Liked: The staff is amazingly welcoming.we felt very well received and cared for.
Disliked: Nothing of note. Welcome, check-in to the café, and accommodations thru check-out was an exceptional experience

Superb

Very good

It was awesome

Liked: Didn't know they had breakfast. The staff was very friendly and helpful

Very good

Liked: Stayed here before when it was the Shangri La. Has changed a little but still a nice hotel. Staff were great.

Good

Liked: I like the staff, first and foremost. Very vibrant. Very friendly. Very helpful. Very courteous. From the valet, lounge and front desk. Hanna is exceptional. The hotel has a very good location and is very clean.
Disliked: We had an issue with the door locks, so staff would need to accompany us every time we go into the room. We would suggest revisiting the bathtub design. The shower curtain is too short. Water accumulates on the floor so it could be slippery. A shower area is more efficient.

Stylish building with great pool....

Liked: Great pool. Beautiful building. Comfortable bed. Helpful staff who also loaned me chargers when my plug adapter didn’t work. They also let me check my bag behind the counter before and after checkout to suit my flight times.
Disliked: No issues - was there on 4 July so a bit of noise at night but to be expected from the location and there was an extra panel on the bedroom window to reduce this.