Exceptional

Meh

Liked: The bed linens were crisp and clean. The food in the restaurant was great. Some of the staff was really nice.
Disliked: We were given the wrong room the first night, not the larger room we had booked I had emailed and called the hotel prior to our arrival regarding needing non- down pillows due to asthma. Well, room had feather pillows when we arrived.

Great property, severe understaffing, chronic...

Liked: staff did a poor job and appeared to use role stratification as a strategy to side-step accountability for severe understaffing. When confronted on miscommunication staff was evasive and did not readily take responsibility.

Superb

Liked: Location, and price/ value
Disliked: Access to the Fitness Center was problematic as our room key didn't work.

Very poor

Disliked: no in room diningcleaning room by request 5 star hotel with no bellmanno safety, without elevator card access non guests can come up to the rooms

Good

it was ok

Liked: kids liked the pool. hotel was located in middle of downtown.
Disliked: no room service available. also, room cleaning was by request only

Very good

Complete.

Liked: Great atmosphere.
Disliked: The service.