Exceptional

Liked: EVERYTHING & the BEAUTY of it all!The stained glass was stunning!The history of the building itself and the paintings that captured its historic events ??

Superb

Disliked: No drinks or room service

Very good

Passable

Excellent. Favorite hotel in Austin.

Exceptional

Exceptional

Nice hotel, terrible service. Choose...

Liked: Nice decor, bar and the breakfast was good.
Disliked: Housekeeping would knock on the door at 7-8am and then not bother coming back. We asked numerous times for our room to be serviced which did not happen. We were also not given the room we paid for due to apparent "maintenance issues", instead we received a downgrade rather than the upgrade one would expect. The lady on shift on one of the mornings at breakfast was exceptionally rude and took issue with asking simple questions regarding the menu and additions. Unfortunately for us we had already paid to return to the hotel after 2 nights elsewhere prior to our return flight home. We expected due to the poor service and catalogue of issues we had experienced that a simple refund could be organised so that we could choose a different hotel but they refused. To put things in perspective, we didn't bother returning even in light of this and paid to stay elsewhere. We regularly travel and have stayed in many amazing hotels but have never experienced this before and would be sure to advise anybody travelling to Austen to stay well clear. By all means, stop by for a drink in the bar as it is a nice hotel but certainly do not take the risk of staying overnight. I can only assume the hotel is struggling financially/staffing-wise.

Exceptional