We went to see Billy Joel at Wembley. Not too bad getting there by taxi, but coming back it took over an hour, so would recommend the tube or rail!

Liked: What a great place. Lovely staff and tasty food. Will stay again.

Best customer service. Would stay...

Liked: Very very helpful staff, nothing was too much trouble. Genuinely interested in providing good service.
Disliked: Slightly tired and a few spots of mold in the shower. However I would say it was clean. Nice selection of coffees in the room with coffee machine. Breakfast was good too

Wonderful

Liked: Wonderful room in a lovely hotel for such a great price.

Good transport links and parking

Liked: Very close to the Elizabeth line (from Heathrow, or into central London. Free Parking tucked away at the back. Reasonable sized room and decent breakfast, with old hotel/pub charm.
Disliked: Parking is good unless they have a function on. We did get to park in a hotel spot out front that night.

Great hotel

Liked: The hotel, its staff, the breakfast, and the food in the bar are all fantastic
Disliked: The bed was a bit uncomfortable, but my husband stayed before in another room, which he said was very comfortable. It's not the best location for getting into London and back at night as the station closes. It also seems to be a stop that gets cancelled if the trains are running late. The next station is a 20-minute walk, but I believe there's a bus that goes that way, too.

Favourite hotel room so far!

Liked: The room was stylish with the bath in the bedroom. Lots of extras eg toiletries and slippers. Once inside the door there were stairs downwards so the room was very quiet which is important in London and especially light sleepers. The bedroom was across a narrow hall on left and on right the bathroom so completely separate from room and also there was a small lounge opposite stairs. It was quiet in morning, couldn’t hear cleaning staff so that was great. Breakfad5 was cooked and/or buffet inc in room rate.
Disliked: Really liked the room, only thing to mention was could do with an update with curtains and windows

Very good

Superb

Liked: Enjoyed the breakfast which had good options and came hot to the table. Variety of drinks (hot/cold), and buffet choice of sweets pastries. Cereals and fruit juices on tap. Fresh toast bread available.
Disliked: The room was dated but maintained. Unfortunately there were various historical stains, that were around the room, which could do with some modernisation.

Ealing is a great location...

Liked: Location and free parking, could drive direct from the end of the M40 in 15 minutes.Our party is not that mobile, great lift from the car park to reception and then to all floors with rooms. Great security if you don't have a room key cannot pass the reception floor.Breakfast is magnificent food and lots of it. Rooms nicely decorated and clean with selection of coffees and tea, biscuits and chocolates.Attitude of the young and vibrant staff, our country will go from strength to strength if these young people are typical of London youth.Great service from Helena, and promise of an upgrade for one thing the hotel got wrong. See above..
Disliked: We booked twin beds, and also requested an early check in. In fairness to the hotel our request was actioned and we had an early check in at no additional cost. Where they failed and it was only because they were trying to switch us to an earlier check in room. They forgot we needed twin beds and only provided a double.There was a compromise agreed to add a put me up bed but it was too low to be comfortable getting out of and nowhere as comfy as the double I offered my father in law.

Superb