The Donatello Hotel Guest Reviews
Write a review
|0.4 miles from San Francisco centre|
Write a review
Marca Mon, 12 April 2021
Suzanne Mon, 12 April 2021
Liked: Staff is excellent! Very helpful and informative.
Disliked: We liked everything!
Mallory Tue, 6 April 2021
Liked: Friendly staff, bed was comfy, shower pressure perfect.
Disliked: That you have to pay over $100 if you want housekeeping.
Karrie Sun, 4 April 2021
Loved our stay
Liked: Friendly, clean and convenient.
Ingrid Thu, 1 April 2021
Liked: Room was nicely spaced. Perfect if you're travelling with family or group of friends. Loved the location! Lots of bars and restaurants around the ares.
Disliked: When we arrived, no one offered a bell hop cart. We had to ask for one and what's weird was that they just gave us the cart and we had to do the loading and taking our stuff to the room.
Anonymous Wed, 31 March 2021
Marylu Tue, 30 March 2021
Lena Sun, 28 March 2021
Shane Wed, 24 March 2021
Liked: Location, valet and bellman
Disliked: Reception staff not empowered and generally aloof. However, bellmen and valet staff exceptional. When asked for a comforter to keep children warm on sofa bed was told there were none available. Despite asking for room cleaning on arrival, noting the added expense and endorsing it, turnover was not provided. Laundry service debacle ended up in lost items but this was adequately resolved by the bellman manager. However, reception staff were unable and unwilling to solve my problem, defaulting to an offsite manager who couldn?t understand the issue remotely. Thank goodness for Julius.
Anonymous Mon, 22 March 2021