Exceptional

Exceptional

Liked: Everything was nice the service the location everything was perfect
Disliked: Nothing

Exceptional

As mentioned, the rooms are...

Liked: Location and size of room.
Disliked: Lines at check in of 20 mins, bags took forever to come upstairs and due to the check in line I was already late for an appointment. I had requested they come up ASAP after a whole day of flying as I had to change. The mini bar hadn?t been restocked and I had used bottles from the last guests. The hanging space is only for jackets and shirts. There isn?t space for long dresses. This hotel is tired and it doesn?t feel like a luxury hotel. The service and environment doesn't compare to other luxury hotels I have stayed in. I?d let some of my above comments go if I didn?t have such high expectations and if I wasn?t paying a premium.

Good

Liked: Location and view
Disliked: Lack of a roof top bar or lounge

Even though there were a...

Liked: We stayed in a SoHo One Bedroom Suite. It was pretty roomy considering it?s NYC. Check-in was easy and every staff member I dealt with was friendly. Our luggage was brought up pretty quickly. We ordered room service twice and the food was pretty good (a little pricey but I was expecting that). The food arrived in a timely manner both times. The mattress was comfortable and the view was great. I liked having the extra half bath, it came in handy since we were traveling with our three daughters. It was easy to catch an Uber, they never had problems finding a place to pull over to pick us up or drop us off.
Disliked: It was a bit dusty in some places (like on the toilet paper roll holder) & the corners of the bathroom were a bit dirty. I didn?t like that the linens for the pull out sofa weren?t kept in the room. We didn?t notice until late and had to call down for some to be brought up. It took a little while to get them. The pillows on the King bed were really flat (you could fold them in half and they still wouldn?t be as thick as a normal pillow) The internet (for streaming) was slow, even after we upgraded to the best available. The tub looked like an inviting soaking tub but when you stepped in it was weirdly shallow.

Good

Disliked: The bathtub was dirty with hair all over the place. I had to wipe out the tub to use it. Unfortunatelyit was late at night and I did not have energy to change rooms. But it was gross

Fabulous

Exceptional