The Del Monte Lodge Renaissance by Marriott Rochester Hotel & Spa Guest Reviews
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0.2 miles from Pittsford centre |
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Emily Thu, 7 March 2024
Great experience will be back...
Liked: Kept up very well everything was clean and looked very nice
Shena Mon, 4 March 2024
Nice hotel in central area.
Liked: Great service, nice room.
Disliked: Only weird thing was not much overhead light and cold air blowing down on desk,
Thad Sat, 30 December 2023
Superb
Chris Tue, 5 December 2023
I’ll be looking for another...
Liked: Its proximity to our nephew who we were visiting
Disliked: There was no information concerning the hotels services.I contacted them three times via the Booking.Com reservation which the hotel ignored. They didn’t reply to emails.I managed to reserve their shuttle to pick us up from the Airport, which eventually arrived nearly an hour late.At the hotel there was again no information in the room concerning spa facilities nor meal times. When I asked at the front desk they again proved unhelpful.The front desk when we checked in also didn’t show us to our room, nor helped us with our luggage.I eventually was provided with a phone number to call the front desk if I needed to, a Facebook contact and a Twitter account that I could contact the hotel on.All three failed.The phone kept switching to voicemail, the Facebook account couldn’t access the server and the Twitter Account didn’t exist.
Laura Mon, 27 November 2023
Good
Liked: Beautiful accommodations and staff were great
Disliked: The furnace in our room was so loud it woke us up every time it turned on
Sharon Wed, 22 November 2023
Exceptional
Christine Tue, 21 November 2023
Not sure I would stay...
Liked: Lovely bar area.
Disliked: The lighting in the room is Horrible! The room is so dark! Just put in an overhead light!
Lewis Fri, 20 October 2023
Sleeep deprived
Liked: Location, free parking, bar and restaurant were great
Disliked: The noise from the aircraft in the room, I mean air conditioning AND you can not turn it off.
Lewis Fri, 20 October 2023
Sleeep deprived
Liked: Location, free parking, bar and restaurant were great
Disliked: The noise from the aircraft in the room, I mean air conditioning AND you can not turn it off.
John Mon, 9 October 2023
Very good
Liked: Love the canal town vibe.