Pleasant

Liked: Well appointed room. Loved the way the room was decorated. Great bathroom, especially the shower (and particularly the shower head)! Also, I really loved the hand soap & body wash! Bolt Coffee is wonderful!
Disliked: Mattress in my room (#410) was not great. I sank into it too much & on the right side, it felt like I was sliding off the bed. Extremely noisy in the middle of the night, people outside screaming & yelling for at least an hour- prevented a good night?s sleep! Also, too noisy in the morning. Housekeeping knocking loudly on door down the hall & lugging heavy vacuum cleaner. I realize these are necessary evils in any hotel, but you might want to invest in some kind of sound proofing. Room needs a mini fridge. Wanted to buy your signature hand soap &/or body wash, but too expensive. Please consider selling them in smaller sizes. Last, but not least, a member of your valet staff was friendly at first, but then became intrusive and slightly overbearing. Sunday night, shortly after checking in & freshening up, we went outside to get our car & be on our way to our evening destination. Felt forced to make way too much small talk with the valet when all we wanted to do was go! We were already running late. I finally had to ask if we could get the car- kind of ridiculous! I don?t mean to sound rude, but I wasn?t staying there to socialize with him! On Monday, we took advantage of the 2 hour parking grace period after check out. My niece & I did a little shopping & went back to the hotel to get the car & use the bathroom in the lobby. When we walked in the front entrance, the same valet attendant was standing at the front desk chatting with the woman working there. There was just no escaping this annoying guy- he was everywhere! I made eye contact with the woman & said, ?we?re just going to use the restroom quickly & then get our car.? To which he replied, ?don?t forget to leave a quarter on the seat!? I?m not an uptight person by any means, but that was very inappropriate! You, as a hotel employee, should never speak to a guest like that! Pretty unbelievable!!

Very professional staff

Liked: The staff was very nice and helpful. The invoice was sent to my e-mail account right after check-out. I could leave my luggage at the reception a few hours before check-in. It was then automatically delivered to my room.
Disliked: The AC is installed in one of the windows so that this window cannot be fully closed (but I think that is the common way to install ACs in the U.S.). Check-in a little earlier than 3pm would be great. This hotel is not really cheap. Though, given that there are no cheap hotels in Providence this one should be the best option available.

Exceptional

Liked: Great staff
Disliked: Staff was great hote was neat

Passable

Superb

Liked: Comfort and decor were top notch. More than we expected.

We had a wonderful stay...

Liked: Everyone at the Dean was very nice and happy to give us recommendations for Providence. The Coffee Bar at the ground floor serves great coffee and also the snacks were very good. The location of the hotel is fantastic, as there are a lot of nice restaurants just around the corner and you can reach all the sights in just a few minutes by foot.
Disliked: There weren?t many lights in the room, so it was always quite dark. Some people might like it this way and it makes the room certainly more comfy, but I still like to have the option to actually see what is in my suitcase.

Pleasant

Liked: Very friendly and knowledgeable reception staff. Good location.
Disliked: Room was small with a tiny bathroom. Okay if you just want to crash.

Exceptional

Liked: Friendly staff, perfect location, delicious donuts, beautiful decor with a modern meets old charm vibe. The Dean branded toiletries are amazing and smell wonderful!
Disliked: Shower was very small and not enough hooks in bathroom, although both issues were easy to overcome.

Did not sleep at all!

Liked: Clean, big bathroom
Disliked: Our room had the window jammed open for a second air conditioning unit to be installed (due to a recent heatwave) but this meant the room had zero sound proofing.We spent the whole night in the city listening to traffic noise without getting a wink of sleep and then at 6am, the noise from the construction site directly opposite our room started.I understand the Hotel tried to sort out the issue of a room being too hot but this was not the way to do it. In my opinion, room 304 is not fit for purposes.