Exceptional

Superb

Liked: The overall atmosphere and the large rooms. Beautiful property.
Disliked: Not being told our roomed backed up to the elevator. Changed rooms the next day. Very accommodating to our requests.

Exceptional

Liked: The atmosphere, the friendliness of the staff, convenience of location, the rooms were excellent!

Exceptional

Exceptional

Very good

Extremely unsatisfied with customer service

Liked: The room itself was a suite and was nice and spacious, it included a kitchenette and fireplace. The pool was absolutely lovely and well kept. We dined at the Safari Room and it was excellent.
Disliked: The room pictured was not the room we got. It was much less plush and cozy as it had appeared in the photographs. So I believe that pictures are taken that don't properly show the actual room. The elevator required key cards and they didn't work so it was difficult to get to your room, which was widely experienced by guests. The hotel mistakenly billed both my card and my friend's card. She was only meant to pay for a few services with the bulk going on my card. The hotel billed both and then was evasive, not answering our calls when we were sent to the accounts dept. To add to that the woman we dealt with was rude and refused to fix the problem until her supervisor was contacted. Overall it left us feeling that we spent too much money and were treated very poorly.

Superb

Exceptional