The Davenport Tower Autograph Collection, Spokane

Superb

Liked: Staff was very positive and helpful.
Disliked: Clean towels, fresh coffee pods and cups should be a part of the service otherwise the price should reflect these will not be supplied for multi-night stays. As well as making the bed even if the sheets and pillow cases are not changed.

overall. I?ve stay, would recommend

Liked: very clean, nice amenities, friendly staff
Disliked: parking was confusing at time of check in. also, room next to us was very loud - we had a door connecting the two rooms which was not sound proof at all. we could hear the entire show they were listening too as well as their reactions.

This is not a 4...

Disliked: Be cautious staying at this hotel. For the high cost, you will be disappointed. We checked in early and the front desk told us the lock had just been changed on our room and said the room was ready. We went up to the room and noticed the door was being held open. Was a bit eerie but we went into the room anyway. We noticed it seemed clean enough other than the pile of sawdust left on the floor from the lock replacement. The keys we were given didn?t work so we went back downstairs for new ones. We turned on our do not disturb for the whole weekend yet housekeeping entered our room anyway and took all of our towels without replacing them. It took them about a half an hour to bring new ones, which one of them was stained and disgusting. We spoke to a manager that night and we were happy with the compensation given for this experience. However, that same night we were getting ready for bed and noticed that our comforter was filthy. We called the desk and asked for a new one. We were given another one that was even more disgusting. It looks like mildew all over it. We asked again for another blanket. The hotel told us they walked to the other hotel to get us a ?brand new? blanket. It was the same exact thing. Full of mildew. We slept with a sheet that night. On Sunday, they told us there were no managers available to speak to on the weekend even though we had spoken to one the night before. We then got a call from the manager who was unwilling to reimburse us for this trip that was filled with issues. He also tried making excuse after excuse for the disgusting blankets. He told us the blankets are ?aged? and the ?feathers are burnt? inside the comforter. Look at the pictures for yourself. The comforters had 0 feathers in them. Paying $800+ for a weekend at a hotel you would expect it to be much better than this. We would have gotten better service at a motel 6 and we will never stay here again.

Superb

Exceptional

I'll not return

Liked: The construction
Disliked: Room service, Netflix, Air conditioning was bad, vending machine in a very small room